ROBERT MATHEWS
Port Monmouth,NJ
Summary
Seasoned Operations and Outreach Supervisor with a proven track record at SOBA New Jersey, adept in team management and organizational skills. Excelled in optimizing resource utilization and enhancing team collaboration. Skilled in complex problem-solving and interpersonal communication, significantly contributing to operational efficiency and staff development.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician/CADC Intern
Discovery Institute For Addictive Disorders
Marlboro, NJ
10.2016 - Current
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Sober Living House Manager
Relevance
Freehold, NJ
04.2023 - 04.2024
- Offered continuous support and encouragement to all members of the sobriety community.
- Facilitated insightful meetings focusing on various aspects of addiction recovery in a resident's therapy plan.
- Created an atmosphere of respect in the home by providing a safe environment for all individuals living there.
- Oversaw admissions process by conducting initial assessments of new applicants prior to acceptance into program.
- Conducted random drug screenings on site per facility policy guidelines.
- Provided crisis intervention services when needed in order to de-escalate situations or conflicts between residents or staff members.
- Coordinated activities within the sober living environment that encouraged positive behavior change among residents.
- Developed and implemented house rules and regulations to ensure safety, order, and adherence to the facility's mission statement.
- Provided transportation assistance when necessary for medical appointments or 12 step meetings offsite.
- Coordinated comprehensive supervision of facility's daily processes.
- Enforced consequences for violations of house rules in accordance with policies set forth by management.
Operations and Outreach Supervisor
SOBA New Jersey
New Brunswick, NJ
08.2017 - 06.2022
- Maintained relationships with employment and community contacts.
- Collaborated with team members to identify and accomplish agency objectives.
- Identified and hired talented individuals bringing valuable skills and great experience to team.
- Assessed each resident's psychosocial needs.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Shop Manager/ Captain
Ultimate caterers
Marlboro, New Jersey
07.2014 - 09.2020
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Improved cost control and staff efficiency to maximize profitability.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Provided services at parties leading set up and breakdown
Education
Associate of Arts - Addiction Studies
Middlesex County College
2017
Bachelor of Arts - English/Literature
Lehigh University
Skills
- Effective Spanish Language Skills
- Expertise in Addiction Recovery
- Effective Communication Skills
- Strong Organizational Proficiency
- Employee Training
- First Aid/CPR
- Kipu
- NJSAMS
- Budget control
- Inventory management
- Complex Problem-solving
Timeline
Sober Living House Manager
Relevance
04.2023 - 04.2024
Operations and Outreach Supervisor
SOBA New Jersey
08.2017 - 06.2022
Behavioral Health Technician/CADC Intern
Discovery Institute For Addictive Disorders
10.2016 - Current
Shop Manager/ Captain
Ultimate caterers
07.2014 - 09.2020
Associate of Arts - Addiction Studies
Middlesex County College
Bachelor of Arts - English/Literature
Lehigh University
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