Robert Mathewson
Hatboro,PA
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Citadel Security Systems
03.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responsible for fielding and resolving all customer service phone calls.
- Managed 6 service technicians, schedules and work performance.
Residential Service Manager
Bethanna
02.2006 - 03.2010
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
- Preserved and prepared reports and treatment records.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Developed individual treatment plans and provided counseling to patients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Worked with in 5 different on-site housing units, supervising all direct treatment workers in each home. Each unit housed 10-15 adolescent clients.
- Responsible for overall mental and physical wellbeing of all staff and clients.
- Assessed risk factors of patients and made referrals for further services
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
Loss Prevention Specialist
Marshal Fields
10.2002 - 12.2005
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed loss control surveys for underwriting information and evaluation.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Provided loss control reporting for prospects and clients.
- In charge monitoring internal and external theft
Education
No Degree - Social Psychology
Cornerstone University
Grand Rapids, MIHigh School Diploma -
Calvary Christain Academy
Philadelphia, PA2003
Skills
- Solution Development
- Project Planning
- Schedule Oversight
- Employee Motivation
- High-Pressure Environments
- Customer Relationship Management
- Client Relations
- Cultural Awareness
- Staff Management
- Database Maintenance
- Team Leadership
- Management
- Continuous Improvements
- Conflict Mediation
- Operation Monitoring
- Microsoft Office Expertise
Certification
I am certified in non-violent crisis intervention technics, this allows me to perform very well with upset and confused clients over the phone, verbal deescalation skills are imperative in modern customer relations.
licensed Drone Pilot
Flying Drones has been a passion of mine for many years now. From family fun to alone time, it has been a great way for me to relax and learn about cutting edge technology. I also believe that drones will in some part impact most industries in the future, from giving estimates, to surveying work completed with less man power involved, making a cost affective way forward. i do understand the limits of these devices at the moment, so i am happy with it being my hobby.
Timeline
Operations Manager
Citadel Security Systems
03.2010 - Current
Residential Service Manager
Bethanna
02.2006 - 03.2010
Loss Prevention Specialist
Marshal Fields
10.2002 - 12.2005
No Degree - Social Psychology
Cornerstone University
High School Diploma -
Calvary Christain Academy