Robert Matos
Hialeah,Fl
Summary
Dynamic manager with a proven track record at Beckman Coulter, excelling in team leadership and customer service. Successfully enhanced employee engagement and satisfaction through strategic performance management and comprehensive training programs. Skilled in conflict resolution and inventory management, fostering a collaborative environment that drives innovation and operational excellence.
Knowledgeable Technical Skills with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product and service expertise, including competitive offerings, pricing, and market positioning.
Overview
33
33
years of professional experience
Work History
Manager, Internal Service Global Technical Support
Beckman Coulter
Miami, FL
12.1991 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Applied Science - Electronic Engineering
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Workforce management
- Performance evaluations
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Regulatory compliance
- Cross-functional team management
- Teamwork and collaboration
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Team development
- Work Planning and Prioritization
- Hiring and training
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- MS office
- Good judgment
- Process improvement
- Active listening
- Employee development
Languages
Spanish
Native or Bilingual
Timeline
Manager, Internal Service Global Technical Support - Beckman Coulter
12.1991 - 04.2025
Bauder College - Associate of Applied Science, Electronic Engineering
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