Robert Matthews
Cowpens,SC
Summary
Dynamic Store Leader with extensive experience in retail operations and team management. Adept at recruiting and developing talent to meet business objectives and enhance customer service. Focused on delivering measurable results through strategic planning and problem-solving. Recognized for ability to adapt to changing environments while maintaining high standards of quality and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food & Consumables Coach
Wal-Mart Supercenter
Greenville , SC
06.2025 - Current
- Mentored team members in customer service best practices and operational procedures.
- Implemented inventory management techniques, enhancing stock organization efficiency.
- Facilitated team meetings to evaluate performance and strategize improvements.
- Collaborated with management on effective scheduling and staffing plans.
- Resolved customer complaints, contributing to high satisfaction levels.
- Evaluated employee performance, identifying coaching opportunities and skill gaps.
- Promoted a positive work environment through team-building activities and recognition programs.
- Supported budget management and resource allocation for departmental needs.
Digital Coach
Wal-Mart Supercenter
Greenville, SC
09.2024 - 06.2025
- Developed comprehensive training programs for new retail team members.
- Oversaw daily operations to ensure store efficiency and customer satisfaction.
- Coached team members to enhance performance and engagement levels.
- Collaborated with management to resolve customer concerns and improve service quality.
- Trained staff on safety protocols and operational procedures in retail settings.
- Implemented process improvements, increasing order processing efficiency.
- Resolved customer service issues related to order fulfillment promptly.
- Supported management decisions through data analysis using Excel and Tableau.
Store Manager
Wal-Mart Supercenter
Union, SC
05.2023 - 09.2024
- Developed and managed store budget, ensuring accurate financial monitoring of expenditures.
- Reduced loss from 1.68% to 0.80% through effective corrective actions.
- Executed merchandising strategies to enhance product displays and boost customer engagement.
- Tracked inventory levels to prioritize purchasing of high-margin, high-sale items.
- Supervised staff, providing training to improve performance and address behavioral issues.
- Created strategic plans for facility operations at 30, 60, and 90-day intervals.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Conducted community outreach programs to strengthen local support and engagement.
Store Lead
Wal-Mart Supercenter
Spartanburg, SC
09.2021 - 04.2023
- Executed development of store budgets and prepared financial reports while monitoring expenses.
- Monitored inventories closely, ordering materials proactively to avoid shortages.
- Implemented measures to correct employee performance issues and deter misconduct.
- Devised plans to enhance profitability and decrease losses effectively.
- Ensured operational excellence through oversight of merchandising benchmarks across the store.
- Established strategies that fulfilled sales objectives and improved overall operational performance.
- Managed daily operations, focusing on team performance optimization.
- Collaborated with management on market initiatives and promotional events for brand enhancement.
Asset Protection Manager
Wal-Mart Supercenter
Spartanburg, SC
10.2016 - 08.2021
- Achieved reduction of store shrink by 2.8% over two years to .54%.
- Managed asset protection programs across multiple stores to combat theft and fraud.
- Oversaw internal and external shoplifter apprehension, mitigating associated risks.
- Conducted investigations into theft incidents impacting company operations.
- Monitored loss prevention operations to identify and address theft and fraud.
- Collaborated with law enforcement to manage escalated theft situations.
- Established relationships with local police agencies to enhance loss reduction efforts.
- Secured progressive responsibilities due to expertise in loss prevention and store operations.
Asset Protection Manager
Wal-Mart Supercenter
Greer, SC
07.2012 - 09.2016
- Achieved 1.5% reduction in store shrink over two years, lowering it to 1.99%.
- Managed asset protection programs across multiple stores to combat theft and fraud.
- Oversaw risk mitigation efforts and conducted internal and external shoplifter apprehension.
- Controlled inventory loss by implementing asset protection measures.
- Conducted thorough investigations of theft incidents impacting operations and objectives.
- Monitored loss prevention strategies to identify and reduce theft and fraud.
- Secured progressively responsible positions due to expertise in loss prevention.
- Collaborated with law enforcement and local police agencies to address escalated situations.
Asset Protection Associate
Wal-Mart Supercenter
Spartanburg, SC
10.2010 - 06.2012
- Resolved 300 shoplifting cases in collaboration with local law enforcement agencies.
- Produced comprehensive reports on shoplifting incidents and attempts.
- Reduced loss inventory through proactive measures to protect company assets.
- Ensured safety and security of premises, employees, and visitors.
- Reviewed CCTV footage to gather evidence for theft investigations.
- Investigated suspicious actions of potential shoplifters to mitigate risks.
- Coordinated strategy sessions with asset protection specialists for enhanced security.
- Detained shoplifters and summoned local law enforcement for prompt intervention.
Stocking Associate
Wal-Mart Supercenter
Spartanburg, SC
04.2009 - 09.2010
- Received merchandise by unloading goods with hand trucks and other equipment.
- Inspected incoming items for damage or discrepancies before stocking.
- Stocked merchandise according to UPC codes and accurately labeled products.
- Arranged products on shelves in accordance with merchandising guidelines.
- Replenished stock to ensure availability of items for customers.
- Operated tracking scanners to maintain precise inventory records.
- Discarded empty packaging and boxes after restocking processes.
- Moved items to designated warehouse areas for efficient organization.
Education
Hooksett, NH -
Southern New Hampshire University
Hooksett, NH12.2025
High School Diploma - Chesnee, SC
Chesnee High School
Chesnee, SC05.2008
Skills
- Recruitment and hiring
- Merchandising strategies
- Payroll administration
- Report documentation
- Inventory control
- Policy adherence
- Leadership development
- Communication skills
- Organizational multitasking
- Brand marketing
- Microsoft Office proficiency
- Retail performance metrics
- Customer loyalty building
- Detail orientation
- Diverse customer engagement
- Adaptability and flexibility
- Safety standards
- Customer service excellence
- Team building and development
- Data analysis and reporting
- Operations management
Certification
Interview and Interrogation Techniques, 09/01/17, Wicklander-Zulawski & Associate
Timeline
Food & Consumables Coach
Wal-Mart Supercenter
06.2025 - Current
Digital Coach
Wal-Mart Supercenter
09.2024 - 06.2025
Store Manager
Wal-Mart Supercenter
05.2023 - 09.2024
Store Lead
Wal-Mart Supercenter
09.2021 - 04.2023
Asset Protection Manager
Wal-Mart Supercenter
10.2016 - 08.2021
Asset Protection Manager
Wal-Mart Supercenter
07.2012 - 09.2016
Asset Protection Associate
Wal-Mart Supercenter
10.2010 - 06.2012
Stocking Associate
Wal-Mart Supercenter
04.2009 - 09.2010
Hooksett, NH -
Southern New Hampshire University
High School Diploma - Chesnee, SC
Chesnee High School