ROBERT MATTSON
St. Michael,MN
Summary
Talented catering and restaurant leader with over 10 years experience in preparing and serving food. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and P&L control. Service-oriented with good multitasking, safety management and decision-making skills. Experienced at leading both back and front of the house employees. Expert in the areas of scheduling, inventory management, food supply costs, labor and food safety policies, and guidelines. Passion for creating quality food experiences. Skilled at managing employees and organizing large-scale events. Well-known for delivering excellent food and customer service, resulting in business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FOH/Catering Manager
Famous Dave's Bar-B-Que
2023.10 - Current
- Deliver the professional greeting of guests to the highest standard
- Monitor, review and manage catering orders/contracts
- Significant understanding of catering and food preparation procedures
- Implement dynamic operational working procedures, to support the delivery of excellent service
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance of dining facility
- Prepared several catering orders and maintained database of client orders
- Count money and make bank deposits
- P&L accountability.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Handled catering scheduling, ordered food and planned events.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
Kitchen Manager
Famous Dave's Bar-B-Que
2022.09 - 2023.10
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance of dining facility
- Prepared several catering orders and maintained database of client orders
- Significant understanding of catering and food preparation procedures
- Count money and make bank deposits
- P&L accountability
- Coordinate assignments of cooking and personnel to ensure economical use of food
- Schedule and receive food deliveries, checking delivery content to verify product quality and quantity
- Schedule staff hours and assigned duties.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Rural Mail Carrier
Unites States Postal Service
2020.03 - 2022.08
- Delivered mail and packages to customers on prescribed route
- Maintained records on customers with mail forwarding and change of address requests
- Organized mail ahead of delivery runs for correct routing.
General Manager
The Habit Burger Grill
2018.05 - 2019.12
- Estimate food and supply needs
- Administered payroll and make sure operations remained within budget
- Establish and enforce standards and regulations per personnel and administration, and food
- Introduced new methods, practices, and systems to reduce turnaround time
- Managed budget implementations, employee reviews, schedules, and hiring negotiations
- Tracked employee attendance and punctuality, addressing repeat problems quickly.
Assistant General Manager
The Habit Burger Grill
2016.04 - 2018.05
- Maintained food and equipment inventories, and keep inventory records
- Monitor food preparation methods, portion size, and presentation of food
- Schedule staff hours and assigned duties
- Keep records required by government agencies regarding sanitation and food subsidies when appropriate.
Kitchen Manager
The Habit Burger Grill
2012.09 - 2016.04
- Inspect and clean food preparation areas, such as equipment and work services or serving areas to ensure safe and sanitary food handling practices
- Ensure food is stored and cooked at correct temperature by regulating temperature
- Schedule staff hours and assigned duties
- Keep records required by government agencies regarding sanitation and food subsidies when appropriate.
Education
No Degree -
Antelope Valley College
Lancaster, CA08.2014
Skills
- Staff Leadership
- Food Safety
- Budgeting understanding
- Sanitation Standards
- ServSafe Manager
- Calendar and Scheduling Software
- Health Code Compliance
- Teamwork and Collaboration
Accomplishments
Traveled nationally and internationally to train employees in new store openings.
- Collaborated with team in the development of new store openings.
- Achieved in helping train others for a new store by completing front and back of the house responsibilities with accuracy and efficiency.
Professionalskill
- ServSafe Certification
- High-volume catering
- High-volume dining
- Moderate Spanish
- Certified New Store Opening trainer-National
- Certified New Store Opening trainer-International
Certification
- Servsafe certificaiton
Languages
Spanish
Professional Working
Timeline
FOH/Catering Manager
Famous Dave's Bar-B-Que
2023.10 - Current
Kitchen Manager
Famous Dave's Bar-B-Que
2022.09 - 2023.10
Rural Mail Carrier
Unites States Postal Service
2020.03 - 2022.08
General Manager
The Habit Burger Grill
2018.05 - 2019.12
Assistant General Manager
The Habit Burger Grill
2016.04 - 2018.05
Kitchen Manager
The Habit Burger Grill
2012.09 - 2016.04
No Degree -
Antelope Valley College
- Servsafe certificaiton
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