Summary
Overview
Work History
Skills
Technicalqualifications
Timeline
Generic

Robert Maynard

Grapevine,TX

Summary

Engineering professional with strong focus on team collaboration and achieving results. Skilled in project management, process optimization, and technical leadership. Adept at adapting to changing needs, ensuring reliability and fostering high-performance culture. Known for strategic thinking, problem-solving, and effective communication.

Overview

15
15
years of professional experience

Work History

Acting Support Engineering Manager

Microsoft
01.2023 - Current
  • Managed a team of 8 AKS engineers
  • Coached team members on navigating Microsoft as a company
  • Mentored engineers in technical spaces
  • Participated in hiring process including interviewing and decision making
  • Fostered a culture of innovation and continuous improvement by encouraging the sharing of ideas, leading to increased creativity and problem-solving capabilities within the team.

AKS Engineer

Microsoft
01.2021 - 01.2023
  • Assist customers with AKS break/fix issues, best practices for deploying and administering AKS and integrating with other Azure services, including cross-cloud
  • Work with AKS product group to suggest improvements to the platform
  • Lead customer engineer for Azure Rapid Response service
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.

Global Solutions Architect

Trend Micro
01.2018 - 01.2021
  • Developed deployment and supplemental tools to assist customers in specific container or serverless use cases using Python, Terraform and AWS Cloudformation.
  • Worked with AWS customers to architect best practice environments for Trend Micro products.
  • Worked as intermediary between R&D and sales to deliver quick feedback from customers to impact the development of Trend Micro’s products.
  • Mentored Sales Engineering by delivering classroom training, webinars, and on a one-on-one basis for containerization, APIs, Kubernetes and general DevOps principals.
  • Acted as a thought leader to marketing to help deliver the message about the API and DevOps related capabilities of the Trend Micro product suite
  • Acted as thought leader to the sales organization to help them understand automation and DevOps.
  • Launch Tech Lead for Cloud One Container Scanning, Cloud One Container Workload Security and Cloud One File Storage Security
  • Tech Lead File Storage Security.
  • Contributed code (Python/Cloudformation/Terraform) to the GA product.
  • Assistance in architecture of AWS backend.
  • Contributor to the plugin public repository.
  • Developed official documentation.
  • Worked with overseas Product Manager to drive development priority.
  • Assisted overseas Product Manager with understanding North American verticals and their use cases.
  • Designed POC for File Storage Security for Azure.

Sales Engineer – Great Lakes Region

Trend Micro
01.2018 - 01.2021
  • Regional product SME for Deep Security Smart Check.
  • Regional DevOps and containerization/Kubernetes technical SME.
  • Worked with multiple sales reps to develop customer relationships.
  • Worked with current and prospective customers on proof of concept projects to show the value of Trend Micro products in an environment.
  • Worked with regional enterprise and VLE as well as Fed team RAMs on customer accounts interested in container security.
  • Responsible for DevOps and container sales enablement for the region.
  • Developed scripts with common automation tools such as Terraform and Vagrant to deploy Trend Micro products Deep Security and Smart Check.
  • Helped develop product documentation for Deep Security Smart Check.

DevOps Release Engineer / VRO/vRA Developer

Ford Motor Company
01.2018 - 12.2018
  • Using tools like Jenkins, Chef, VMware vRA/vRO, Kubernetes and others, worked on a team to build the CI pipelines for multiple IAAS products.
  • Worked with team and consultants from to develop release standards and procedures for those pipelines.
  • Worked on projects to automate the build of Tectonic Kubernetes clusters using Terraform.

Lead VMware Project Engineer

Thyssen-Krupp Materials
01.2017 - 12.2017
  • Short term project migrating from vSphere 5.0 to VMware 6.5.
  • Wrote scripts to automate migration process using PowerCLI.
  • Assisted in design of VMware 6.5 infrastructure.

VMWare/Windows Engineer

Volkswagen Group of America
01.2014 - 12.2017
  • Migrated Production and Dev/QA VMware environments from HP hardware to Cisco UCS blade technology.
  • Worked on project to migrate Production storage from EMC Symmetrix 40K to EMC VMAX450 AF.
  • Worked on project to virtualize Microsoft SQL Cluster.
  • Responsible for designing, building and maintaining the all VMware vSphere 5.5, 6.0 and 6.5 environments.
  • Responsible for building VMware vSphere 5.5, 6.0 and 6.5.
  • Responsible for putting automation in place in Windows and VMware environments by using Powershell and PowerCLI.

Desktop Engineer

Volkswagen Group of America
01.2014 - 12.2016
  • Primary engineer supporting VMWare Horizon Virtual Desktop Infrastructure.
  • Upgraded VMWare View from 4.1 to 6.2 and migrated underlying ESXi infrastructure from 4.5 to 5.5.
  • Used monitoring tools such as vCenter Operations Manager
  • Configured DRS rules.
  • Ensured ESXi patch levels remained current using vSphere Update Manager.
  • Responsible for capacity planning and installing new hosts if needed
  • Designed Citrix XenApp 7.6 environment.
  • Managed and supported Citrix Xenapp 6.5 and 7.6 environments.
  • Wrote automation scripts using Windows Powershell 4 and 5 as well as PowerCLI.
  • Attended TechMentor 2015 and received hands on training from Microsoft MVP’s in Powershell.
  • Write SQL queries for gathering information for reports.

Systems Engineer

All Covered, A Division of Konica Minolta Business Solutions
01.2013 - 12.2014
  • Primary engineer for over 25 SMB clients and environments.
  • Responsible for all client documentation.
  • Managed major environment changes.
  • Identified possible project opportunities.
  • Provided account management and communicated with primary contacts to ensure they were getting the best customer service from the technicians.
  • Responsible for all proactive measures and informing client of any security risks.
  • Project manager on numerous projects including migrating environments to virtual infrastructure as well as server and network refreshes.
  • Planned labor and procurement budgets.
  • Wrote project plans using MS Project.
  • Built vSphere 5.1 and 5.5 environments and conducted P2V operations to completely virtualize client environments.
  • Configured compliance policies, DRS rules and used monitoring tools to ensure the health of all virtual environments.
  • Configured and installed Cisco network equipment.
  • Assembled, installed and administered application servers, ESXi hosts, domain controllers, and file servers.
  • Wrote and implemented training program for Level 1 through 3 technicians.

Data Center Support Technician/Backup Operator/eDiscovery

Alix Partners LLP
01.2012 - 12.2013
  • Provision and administer virtual servers and virtual desktops using VMware VSphere 5.
  • Responsible for patching ESXi 5 hosts as well as virtual machines.
  • Managed Active Directory, FTP and RSA access controls as well as provision RSA SecurID tokens.
  • Implemented two-factor authentication for the internal, secure domains with Quest Defender.
  • Developed encryption policy for outgoing data.
  • Primary backup operator responsible for the backup of distributed file system shares related to client engagements, systems and databases using engagement based retention policies.
  • Developed offsite backup media rotation procedure.
  • Responsible for maintenance and monitoring of HP and Adic tape libraries as well as Data Domain appliances.
  • Perform maintenance on HP Server Class hardware.

Systems Analyst

Secure-24
01.2010 - 12.2012
  • Supervise technicians and assist in the training of new employees.
  • Conduct maintenance and troubleshooting on Linux and Windows servers
  • Run and monitor AS-400 tape backups.
  • Assist backup engineers with checking that backups ran successfully.
  • Assist engineers in projects.
  • Assisted on a major Anti-Virus upgrade for one of our larger customers.
  • Assisted the network team with the configuration of traffic through several firewalls.
  • Assisted the VMWare team in the design and build of a new virtual lab for our employees to use.
  • Supervise and handle all incidents on the midnight shifts and contact engineers and account managers when necessary.

Help Desk Technician

Secure-24
01.2010 - 06.2010
  • Troubleshoot end user workstation issues including hardware, software and networking issues for multiple customers with different environments including Linux, Citrix and Windows.
  • Manage user access and create new accounts for multiple environments.
  • Document pertinent information in the company Wiki.
  • Administer virtual servers through VMWare Console.
  • Take ownership of issue and see that they are correctly resolved quickly.
  • Provide documentation for customer environments.
  • Work with engineers to resolve customer issues.
  • BES administration.
  • Promoted to Systems Analyst after 5 months.

Skills

  • Engineering Design
  • Coaching and Mentoring
  • Scripting Languages
  • System Administration
  • DevOps principles
  • Kubernetes orchestration
  • Cloud platforms
  • Release management
  • Continuous integration
  • Continuous deployment
  • Source Code Management
  • Web Technologies
  • Scripting Languages: PHP, Python, Javascript

Technicalqualifications

  • Familiar with multiple suites of software including but not limited to multiple flavors of Linux, multiple versions of Windows starting with Server 2000, and multiple CI/CD tools.
  • Experience leading and mentoring other engineers to learn new skillsets and succeed on projects.
  • AWS certified, extensive experience with Azure and GCP including but not limited to extensive experience with cloud Kubernetes implementations like EKS, AKS and GKE.
  • Extensive experience automating cloud implementations and functions using tools like AWS CLI, Python BOTO3 library and Terraform.
  • Experience with Serverless technologies.
  • Experience with Kubernetes and associated applications such as kubectl, kubeadm and Kubernetes administration tools such as Rancher.
  • Experience with multiple container runtimes such as Docker, rkt, and containerd.
  • Experience developing enterprise-class security products with Python, Javascript and C#.
  • Experience scripting with Bash, Python and PowerShell.
  • Experience in AGILE methodologies.
  • DevOps, Kubernetes and Container subject matter expert for Trend Micro.
  • Published in ContainerJournal.com.
  • Experienced public speaker: Speaker at SecureWorld Detroit 2019 on Container Security, Speaker at IDN Summer Webinar Series 2020 on API and API Security, Speaker at multiple VMUG meetings.
  • Experienced manager: Was Support Engineering Manager for Microsoft, coaching a team of 8 AKS engineers.

Timeline

Acting Support Engineering Manager

Microsoft
01.2023 - Current

AKS Engineer

Microsoft
01.2021 - 01.2023

Global Solutions Architect

Trend Micro
01.2018 - 01.2021

Sales Engineer – Great Lakes Region

Trend Micro
01.2018 - 01.2021

DevOps Release Engineer / VRO/vRA Developer

Ford Motor Company
01.2018 - 12.2018

Lead VMware Project Engineer

Thyssen-Krupp Materials
01.2017 - 12.2017

VMWare/Windows Engineer

Volkswagen Group of America
01.2014 - 12.2017

Desktop Engineer

Volkswagen Group of America
01.2014 - 12.2016

Systems Engineer

All Covered, A Division of Konica Minolta Business Solutions
01.2013 - 12.2014

Data Center Support Technician/Backup Operator/eDiscovery

Alix Partners LLP
01.2012 - 12.2013

Systems Analyst

Secure-24
01.2010 - 12.2012

Help Desk Technician

Secure-24
01.2010 - 06.2010

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Robert Maynard