Robert Mayoros
Elmira,New York
Overview
38
38
years of professional experience
Work History
Account Manager
APPLIED INDUSTRIAL
Big Flats, New York
01.2023 - Current
- Directed sales and new account prospecting with over 90 accounts
- Managed customer service needs on a personal basis and provided direct solutions to customer needs
- Developed great working relationships with customers and vendors
- Maintained and developed great working relationships with inside staff and management
- Designed schedule to meet customers on a daily and weekly basis to discuss current projects
- Promoted and explained new products and services available to customers
- Instrumental in YTD sales increase of 246% over previous year
- Provided technical solutions to the customer base in a timely manner
Account Manager
MOTION INDUSTRIES
Elmira, New York
01.2022 - 01.2023
- Directed sales and new account prospecting with over 80 accounts
- Managed customer service needs on a personal basis and provided direct solutions to customer needs
- Developed great working relationships with customers and vendors
- Maintained and developed great working relationships with inside staff and management
- Designed schedule to meet customers on a daily and weekly basis to discuss current projects
- Promoted and explained new products and services available to customers
- Guided national accounts and participated in monthly corporate phone calls
- Provided technical solutions to the customer base in a timely manner
Branch Manager and Account Manager
KAMAN DISTRIBUTION
Elmira and Binghamton, New York
01.2021 - 01.2022
- Oversaw profit and loss of Elmira, New York, and Binghamton, New York branches
- Organized and managed weekly meeting to discuss current business and large projects
- Directed employee evaluations, hiring, and firing
- Maintained Elmira and Binghamton, New York, properties
- Worked with operations manager to identify and choose contractors for repairs and maintenance
- Implemented and delegated new company policies and procedures
- Guided sales and new account prospecting, and managed two branches while maintaining current account base
- Led implementation of new COVID-19 New York State and company procedures
- Assisted in development of territory management plans for subordinates
- Developed and implemented territory management plan for customer base
- Directed sales and new account prospecting with over 75 accounts
Account Manager
KAMAN INDUSTRIAL TECHNOLOGY
Elmira, New York
01.2017 - 01.2021
- Oversaw sales and new account prospecting with over 75 accounts
- Developed great working relationships with customers and vendors
- Maintained and developed great working relationships with inside staff and management
- Provided economical and timely solutions to customers
- Received award and bonus for achieving 120% of sales forecast
- Implemented and developed territory management plan for customer base
- Met with larger customers on a weekly and daily basis to discuss current projects, new products, and services
Technical Sales / Account Manager / Customer Service
IRR SUPPLY INC.
Buffalo, New York
01.1999 - 01.2017
- Provided technical expertise, design, and calculations for residential and commercial plumbing, heating, and air-conditioning systems to over 60 customer sales accounts
- Conducted daily sale, delivery, and follow-up with customers
- Performed ongoing training and networking to increase knowledge of subject matter areas
- Increased sales on major accounts by 30%
- Developed eight new sales accounts in one year
Manager, Customer Field Service
EMHART POWERS
Elmira, New York
01.1997 - 01.1999
- Coordinated glass inspection and process control machine installation projects globally, as well as objectives and goals identification and execution for 12-member customer field service department
- Achieved 83% revenue increase for customer field service department over previous year through efficient management, workload planning, and restructuring
- Performed benchmarking, developing baselines, best practices, and training for control system and instrumentation
- Guided technical service contracts design, marketing, and implementation
- Oversaw weekly budget, workload, project progress, and future projects projections reports in relation to set goals and objectives for upper management
Account Manager / International Sales Engineer
THE HILLIARD CORPORATION
Elmira, New York
01.1995 - 01.1997
- Provided extensive active and aggressive interaction with global existing and potential customers, including technical sales presentations, business visits, technical information gathering, organization, and distribution
- Produced successful identification and introduction of 12 key accounts in one year
- Consistently achieved 21% sales increase in first year as one of top performers
- Designed and maintained customer and equipment database
Training Coordinator
EMHART POWERS
Elmira, New York
01.1993 - 01.1995
- Developed and organized numerous extensive highly technical training courses and procedure manuals on glass inspection and process control equipment for internal and external customers
- Performed ongoing controlled documentation, including Standard Operating Procedure (SOP) for every process step, form, and checklist, to verify, track, and collect process statistics, and fully conclude experiment plans and results
- Served as assistant service manager to eight-member service department
Service Engineer
EMHART POWERS
Elmira, New York
01.1987 - 01.1993
- Supervised highly technical glass inspection and performed process control equipment installation, commissioning, and troubleshooting
- Provided technical assistance via phone on over 50 different types of equipment to foreign and domestic customers
- Instructed and trained internal and external customers
- Worked with training coordinator to develop training curriculum
- Traveled domestically and internationally extensively
Timeline
Account Manager
APPLIED INDUSTRIAL
01.2023 - Current
Account Manager
MOTION INDUSTRIES
01.2022 - 01.2023
Branch Manager and Account Manager
KAMAN DISTRIBUTION
01.2021 - 01.2022
Account Manager
KAMAN INDUSTRIAL TECHNOLOGY
01.2017 - 01.2021
Technical Sales / Account Manager / Customer Service
IRR SUPPLY INC.
01.1999 - 01.2017
Manager, Customer Field Service
EMHART POWERS
01.1997 - 01.1999
Account Manager / International Sales Engineer
THE HILLIARD CORPORATION
01.1995 - 01.1997
Training Coordinator
EMHART POWERS
01.1993 - 01.1995
Service Engineer
EMHART POWERS
01.1987 - 01.1993
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