Robert McCain

• Following the asset protection priorities and protocols. Life Safety, Civil

Liability, & Protection of Assets.

• Doing multiple walks inside of the building, checking for intact fire seals, locked doors, gates, checking the Locks on all cabinets, removing items from the yellow safety tape areas, and checking for hazards, damages & potential threats to co-Wokers and customers alike.
• Using proper tone, smiling, and greeting customers in a friendly / warm manner as they enter & as they leave the premises.
• Reading & monitoring customers for suspicious activity. Repoting any suspicious act, language (body & verbal), action, or lack thereof to higher ups in order to prevent Organized Retail Crime (O.R.C.), acts of violence to customers & co-workers.
• Using tools needed like Zebra for BOH (Back of House) audits & PPS (product protection sheets) to make sure high value merchandise is properly protected with devices.
• Correctly Applying PP (Product Protection) strips & devices to merchandise to protect the store & catch thieves.
• Working with fellow colleagues to obtain 200% safety responsibility & accountability. To ensure tasks are completed in a teamwork atmosphere & done correctly.

• Assisting members with transactions, cash withdraws, deposits, official checks ,& nonmembers with cashing On-US checks.
• Answering questions for members and nonmembers about new accounts, types of accounts we offered & their services. UTMA & UGMA accounts, Deposit rates for our different types of checking, savings & business accounts. Loan, mortgage, and automobile, boat, & R.V loan rates when requested, then sending them to communicate with an F.S.R to complete the loan.
• Assigning tellers and F.S.R's alike with monthly cleaning tasks, checking brochures, ordering office supplies, posting monthly statements for the credit union & refilling the ATM with its printer paper. Checking the flag for wear, picking up trash around the property, cleaning our kitchen area, & cleaning our cash counters, & coin counter.
• Guided tellers outside of training on how to properly use our systems for better, faster, & more accurate service. ( Epysis and JHA software).
• Cooperated with our Electronic Services Department to complete tasks & goals to better assist our members, fix errors found in members accounts done by other tellers and walking them through the void processes.
• Followed operation guidelines on proper daily scanning, completing night, lobby, & mail drops with corresponding forms. ATM balancing, & replenishment.
• Assisted with preparing shipping & receiving deposits for F.R.B.
• Excelling and provided top-tier customer service for all members and non-members alike.

• Accounted for millions of dollars of cash, coin, and chip assets.
• Supervised cashiers to ensure accuracy in delivering correct coin, bills, & information to all of our guests while upholding our brand purpose.
• Wrote company checks not exceeding but not limited to 65,000.00 dollars.
• Daily use & knowledge of Patron, Cash Club Systems. As well as Jetsort Bill counter and coin counter.
• Greeting every guest with a smile & will do professional attitude, striking up a conversation with guests while printing out their club cards, answering questions about their accounts, & member benefits, all while multitasking multisystem data bases, & singing up new club members.
• Announcing daily & weekly promotions and events over the intercom to gather guests attention and draw them in hourly.
• Hosted & held daily promotions and drawings for our club members, making sure all paperwork was accurate & correct, sending confirmations to managers and team members about total amount of participants and winnings.
• Worked as a team to accomplish goals, answer questions, & to correct issues accordingly.
• Organize & rearranged returned mailers in alphabetical order, noting accounts of bad addresses, also correcting addresses for our guests.
• Cleaned & fixed card printers, linking computers together through run commands, & readers weekly & on a need to basis.
• Oversaw daily operations, ensuring compliance with gaming regulations and company policies.
• Trained and mentored staff, enhancing team performance and service quality.
• Implemented process improvements to increase efficiency in guest service delivery.
• Coordinated scheduling and staffing, optimizing resource allocation across departments.