Robert McConnell
Riverview,FL
Summary
Proven leader in driving sales and enhancing customer relationships, demonstrated through a successful stint at Frito Lay and as an Independent Distributor. Excelled in brand promotion and social media marketing, achieving a notable increase in product sales. Skilled in problem-solving and customer service, consistently exceeding sales goals while fostering team collaboration and customer loyalty.
Overview
17
17
years of professional experience
Work History
Independent Distributor
Self Employed
Tampa Fl
06.2014 - Current
- Monitored audiences and markets for Number% success rate in self-created customer lists.
- Negotiated favorable payment terms with suppliers to improve cash flow management and overall financial stability of the business.
- Updated marketing strategies to include social networks; resulting in Number% increase in Product sales.
- Participated actively in regional distributor meetings to share insights on best practices and learn from peers'' experiences for continuous improvement of own operations.
Route Sales Representative
Frito Lay
Tampa, FL
06.2007 - 06.2014
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Displayed products properly at customer sites and according to company specifications and policies.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Represented wide range of products and brands.
- Maintained positive relationships with customers to promote continued business opportunities.
- Completed daily pre- and post-trip vehicle inspections.
- Processed customer payments and kept accurate financial records.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Processed payments, made change, and provided receipts.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
- Utilized route optimization software to plan and manage delivery routes.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Streamlined delivery processes, reducing overall time spent on each route and increasing number of daily deliveries.
- Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
- Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
- Improved team morale and cohesiveness by leading regular training sessions on product knowledge and sales strategies.
Education
Diploma - General Studies
Paul Robeson HS
Chicago, IL06.1986
Skills
- Brand Promotion
- Social Media Marketing
- Account development
- Staff Training and Development
- Route Planning
- Transportation Management
- Customer Service
- Problem-Solving
- Safe Driving
- Attention to Detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Cash Handling
- Clean Driving Record
- Defensive Driving
- Truck loading
- Sales Presentations
- Product Knowledge
- Interpersonal Skills
- Client Relations
- Customer Relationship Management
- Analytical Thinking
- Conflict Resolution
- Professionalism
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Affiliations
Navy Veteran.
Timeline
Independent Distributor
Self Employed
06.2014 - Current
Route Sales Representative
Frito Lay
06.2007 - 06.2014
Diploma - General Studies
Paul Robeson HS