Robert McConnell

Route Sales Representative

Frito Lay

06.2007 - 06.2014

Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Immediately addressed problems with customers to promote speedy resolution.
Maintained up-to-date knowledge of products and services to address customer inquiries
Maintained accurate inventory records, ensuring sufficient product availability for customers.
Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
Displayed products properly at customer sites and according to company specifications and policies.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Provided excellent customer service, leading to high levels of customer retention and loyalty.
Represented wide range of products and brands.
Maintained positive relationships with customers to promote continued business opportunities.
Completed daily pre- and post-trip vehicle inspections.
Processed customer payments and kept accurate financial records.
Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Processed payments, made change, and provided receipts.
Developed and implemented promotional strategies to boost sales and customer loyalty.
Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Maintained positive relationships with customers using good communication and follow-through abilities.
Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
Utilized route optimization software to plan and manage delivery routes.
Expanded client base by consistently seeking out new opportunities for sales growth.
Streamlined delivery processes, reducing overall time spent on each route and increasing number of daily deliveries.
Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
Improved team morale and cohesiveness by leading regular training sessions on product knowledge and sales strategies.