Robert McCray
Washington,DC
Summary
Dedicated Concierge skills with 20 years of experience
Consistently achieving record high customer satisfaction rankings to the bottom line. To obtain a position as a Concierge/ Station Manager where my skills and experience can be best utilized to improve and enhance customer satisfaction,and achieve organization goals.
Overview
35
35
years of professional experience
Work History
Community Concierge
JBGSMITH
Bethesda, MD
08.2018 - Current
- Organized packages received by mail or Courier for all residents
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Acknowledged and greeted guests entering or leaving the building, promoting a pleasant environment.
- Entered work orders/ Maintenance requests for residents
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Observe monitors to ensure the building is safe/secured.
- Promptly and professionally responded to customer inquiries via phone, email, and in-person interactions.
Community Concierge
AvalonBay Community (Gallery Place)
Washington, DC
09.2010 - 08.2018
- Greet residents/Guest in a friendly and professional manner
- Assisted and organized incoming mail, parcel deliveries
- To ensure a follow-up on maintenance request has been completed
- Observe monitors to ensure the building is safe/secured.
- Managed Front Desk operations to ensure friendly and efficient transactions and welcoming of all residents
- Assisted all incoming mail and parcel deliveries
Assistant Building Manager
R.A.H. Of Washington D.C. Camelot Knight Club/ Bar
Washington, DC
01.1989 - 08.2010
- Assisted/Scheduled employees for work shifts
- Greet patrons entering/exiting the building
- Processed and check for the accuracy of all deliveries to the facility
- Assisted in depositing funds for business
- Assisted/supervised maintenance workers in the upkeep of the facility
- Resolved problems, improved operations, and provided exceptional service.
Education
High School Diploma -
Ballou High School
Washington, DC05.1988
Skills
- Consistent in Customer Service
- Guest Experiences
- Telephone Etiquette
- High Level of Performance
- Oversee Operations
- Accurate to detail
Timeline
Community Concierge
JBGSMITH
08.2018 - Current
Community Concierge
AvalonBay Community (Gallery Place)
09.2010 - 08.2018
Assistant Building Manager
R.A.H. Of Washington D.C. Camelot Knight Club/ Bar
01.1989 - 08.2010
High School Diploma -
Ballou High School