Robert McDonald
Clayton,DE
Summary
Proven problem-solver and customer service expert, honed skills at Eagle Transport Corporation by effectively managing high-stress situations and enhancing customer loyalty. Demonstrated critical thinking and active listening, leading to a track record of resolving complex customer complaints and driving repeat business. Skilled in maintaining professionalism and safety, ensuring top-notch service delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Eagle Transport Corporation
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver Sales Representative
Saia LTL Freight
08.2023 - 06.2024
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Collaborated with team members to identify new business opportunities and expand client base.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
City Delivery Driver, Class A
DHL Supply Chain
01.2022 - 02.2023
- Enhanced customer satisfaction by providing timely and accurate deliveries of essential goods to various locations.
- Assisted with loading and unloading cargo as needed, ensuring proper handling of fragile items to prevent damage during transit.
- Collaborated with dispatchers and warehouse staff to ensure seamless order fulfillment and on-time deliveries.
- Trained new delivery drivers on company procedures, safety guidelines, and efficient route planning techniques for smoother operations.
- Continuously updated knowledge on local traffic patterns, construction zones, and alternate routes to maintain efficiency in daily deliveries.
Truck Driver/Customer Service Representative
JB Hunt Transportation
11.2020 - 01.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Transit Bus Operator
SEPTA
10.2015 - 12.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased positive customer feedback through friendly interactions and prompt assistance with inquiries.
- Transported customers to and from different locations all throughout the city .
Education
Associate of Arts And Sciences - Communications
Cheyney University
Cheyney, PA06-2015
High School Diploma -
School of The Future
Philadelphia, PA06-2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Eagle Transport Corporation
06.2024 - Current
Driver Sales Representative
Saia LTL Freight
08.2023 - 06.2024
City Delivery Driver, Class A
DHL Supply Chain
01.2022 - 02.2023
Truck Driver/Customer Service Representative
JB Hunt Transportation
11.2020 - 01.2023
Transit Bus Operator
SEPTA
10.2015 - 12.2022
Associate of Arts And Sciences - Communications
Cheyney University
High School Diploma -
School of The Future
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