I enjoy spending time with my family, especially with my two grand children I also enjoy playing golf
Robert McDonald
Pasadena,Texas
Summary
Dynamic sales professional with a proven track record at SHF Inc., excelling in customer engagement and strategic issue resolution. Recognized for driving $6 million in yearly purchases and enhancing client satisfaction through effective relationship management. Adept at developing sales strategies that foster revenue growth while maintaining a polished professional demeanor.
Overview
28
28
years of professional experience
Work History
Sales Associate, Purchasing, Product Specialists
SHF Inc.
01.2012 - Current
- Engaged customers by providing product knowledge and personalized solutions.
- Trained new sales associates on company policies, procedures, and effective sales techniques.
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Analyzed sales trends to identify opportunities for improvement in product offerings and marketing approaches.
- Built relationships with customers to encourage repeat business.
- Assisted in developing promotional strategies that increased overall sales volume. Growing the business.
- Collaborated with team members to streamline sales processes and improve operational efficiency.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Responsible for $3,000,000 yearly revenue and assisted sales team with large quotes worth $2,000.000 yearly revenue
- 2021-2022 assumed purchasing role after owner retired responsible for $6,000,000 in yearly purchases
- Trained new staff on company policies, sales techniques, and customer engagement strategies.
Outside Sales Representative
South Houston Hydraulics
01.2011 - 12.2011
- Developed strategic relationships with key clients to drive sales growth and retention.
- Delivered compelling product presentations tailored to diverse customer needs.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Negotiated terms and contracts with clients to maintain profitable sales.
Hydraulic Tech, Account Manager, Inside Sales
JT Hydraulics
11.2009 - 12.2010
- Managed multiple technical accounts, ensuring alignment with customer needs and product capabilities.
- Assembled Youli Control valves and Honor Pumps
- Developed customized solutions for client projects based on in-depth analysis of their requirements and challenges.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
General Manager, Business Development, Operations
Hometown Industrial Supply
09.2003 - 09.2009
- Directed operational strategies to enhance overall efficiency and productivity within the organization.
- Implemented process improvements that streamlined workflows, reducing bottlenecks and increasing output.
- Developed and executed strategic business plans to drive revenue growth and market expansion.
- Analyzed market trends to inform strategic decisions, aligning business objectives with industry demands.
- Established partnerships with key stakeholders to enhance service offerings and customer satisfaction.
- Oversaw budget management, ensuring optimal resource allocation while maintaining cost control measures.
- Mentored department managers, fostering leadership skills and encouraging professional development among staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resource allocation.
Outside Sales Representative
South Houston Hydraulic
07.2001 - 08.2003
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Utilized customer feedback to identify new product opportunities and market trends.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Outside Sales Representative
Tubing and Metric
02.1998 - 07.2001
- Conducted market research to identify new business opportunities and trends.
- Negotiated contracts effectively, ensuring favorable terms for both clients and company.
- Implemented innovative strategies that increased market share in competitive regions.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Developed and implemented sales strategies to increase revenue.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Alvin High School
Alvin, TXSkills
- Customer engagement
- Effective team collaboration
- Prioritization and scheduling
- Strategic issue resolution
- Attentive listening abilities
- Strategic issue analysis
- Punctual and trustworthy
- Effective communication abilities
- Strong ability to manage multiple tasks
- Results-driven
- High-quality client service
- Effective relationship management
- Client requirement analysis
- Analytical problem-solving
- Sales strategy development
- Point of sale system management
- Revenue growth strategies
- Polished professional demeanor
- Engage with diverse groups
- Sales skills enhancement
- Long-term planning
- Sales strategy development
- Building professional relationships
- Compliance with policies
- Team leadership
- Conflict resolution
- Collaborative team member
- Experienced in guiding teams
- Client engagement
- Collaborative team member
- Customer-focused service
Interests
Timeline
Sales Associate, Purchasing, Product Specialists
SHF Inc.
01.2012 - Current
Outside Sales Representative
South Houston Hydraulics
01.2011 - 12.2011
Hydraulic Tech, Account Manager, Inside Sales
JT Hydraulics
11.2009 - 12.2010
General Manager, Business Development, Operations
Hometown Industrial Supply
09.2003 - 09.2009
Outside Sales Representative
South Houston Hydraulic
07.2001 - 08.2003
Outside Sales Representative
Tubing and Metric
02.1998 - 07.2001
High School Diploma -
Alvin High School
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