Summary
Overview
Work History
Education
Skills
Timeline
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Robert McGee

Blountsville,AL

Summary

With over 10 years of customer support management experience in multiple industries, I thoroughly enjoy building professional relationships and supporting both people and companies in achieving their goals. I strive to maximize the benefits of the services and products customers are provided, and work diligently to create the best experience in all interactions.

Overview

11
11
years of professional experience

Work History

Southeast Member Success Manager

BuildingReports
10.2018 - Current
  • Develop close relationships via conducting onsite and virtual support meetings to over 250 companies across 7 states to produce growth of SaaS product use
  • Consistent top-performer throughout entire company footprint in software usage and customer retention
  • Drive trackable usage growth through demonstration of software capabilities, improvements, and upgrades
  • Design strategic product application methods, often times very unique to specific customers, to enhance benefits of memberships
  • Collaborate with other vendors in industry to partner with our software developers to broaden customer capabilities via API integrations
  • Provide sales support presentations on behalf of our Members to their existing and potential customers, thus growing our relationship and product usage

Branch Assistant Manager

Regions Bank
02.2016 - 10.2018
  • Led team of 10 bankers to provide top-level customer service with hundreds of customers in our area
  • Drove team to meat sales goals while ensuring we provided necessary and beneficial services to customers, including loans of up to $250,000 and deposit accounts
  • Led goal-oriented conversations with customers to drive customer retention and growth of our book of business
  • Provided financial advice and recommendations for banking products and services to enhance and improve our customer's financial wellbeing

Assistant Store Manager

Target
08.2013 - 02.2016
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Implemented business strategies, increasing revenue, and effectively targeting new company sales initiatives
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings

Education

Bachelor of Arts - Finance

Mississippi State University
Starkville, MS
05.2013

Skills

  • SaaS Customer Management
  • Customer Relationship Building
  • Customer Needs Assessment
  • Training and Development
  • Client Relations
  • Strategic communications
  • Project Planning
  • Account Management
  • Onboarding and Orientation
  • Teamwork and Collaboration
  • CRM Software

Timeline

Southeast Member Success Manager

BuildingReports
10.2018 - Current

Branch Assistant Manager

Regions Bank
02.2016 - 10.2018

Assistant Store Manager

Target
08.2013 - 02.2016

Bachelor of Arts - Finance

Mississippi State University

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Robert McGee