Robert McGowan
Central Islip,NY
Summary
Dynamic operations leader with a proven track record at Old Fields Restaurant, excelling in strategic planning and staff development. Enhanced customer satisfaction through innovative process improvements and effective team leadership. Skilled in inventory management, driving revenue growth while fostering a culture of continuous improvement and operational excellence.
Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Diligent [Desired Position] with strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning.
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
General Manager of Operations
Old Fields Restaurant
03.2015 - Current
- Learned operational processes and safety protocols to support efficient workflow.
- Assisted in managing daily operations, ensuring adherence to company policies and standards.
- Adapted quickly to new tools and systems for improved task execution and efficiency.
- Collaborated with team members to maintain a high standard of service quality.
- Supported inventory management by tracking stock levels and assisting in order fulfillment.
- Contributed to the development of training materials for onboarding new staff members.
- Participated in operational meetings, providing input on process improvements and team performance.
- Developed strong communication skills through interactions with various departments and stakeholders.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Head Bartender
Barrique Kitchen & Wine Bar
02.2012 - 03.2015
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders in mixology techniques and customer service excellence.
- Developed innovative cocktail menus, enhancing customer experience and promoting seasonal ingredients.
- Managed inventory control processes, optimizing stock levels and reducing waste through efficient ordering practices.
- Collaborated with management to design promotional events, increasing foot traffic and brand visibility.
- Resolved customer complaints swiftly, fostering a positive atmosphere and encouraging repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Head Bartender, Assistant Manager
Jonathan's Ristorante
04.2003 - 05.2012
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed innovative cocktail recipes, elevating menu offerings and customer satisfaction.
- Managed inventory control, optimizing stock levels to minimize waste and costs.
- Curated wine selections, improving pairings with menu items to enhance guest experiences.
- Implemented efficient workflow processes, reducing service times during peak hours.
- Collaborated with management on promotional events, increasing bar visibility and revenue.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Northport High School
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Decision-making
- Team leadership
- Schedule management
- Strategic planning
- Customer service
- Goal setting
- Business development
- Inventory control
Languages
Spanish
Limited Working
Timeline
General Manager of Operations
Old Fields Restaurant
03.2015 - Current
Head Bartender
Barrique Kitchen & Wine Bar
02.2012 - 03.2015
Head Bartender, Assistant Manager
Jonathan's Ristorante
04.2003 - 05.2012
High School Diploma -
Northport High School