Robert McMillan

Pat Lobb Toyota

01.2009 - 07.2014

Provided information about service procedures and expected timelines.
Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
Documented payment details and personal information on customer accounts.
Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
Implemented effective training programs to improve the skills and performance of service consultants across the department.
Developed strong relationships with clients, leading to increased loyalty and repeat business.
Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
Maintained high customer satisfaction standards to meet or exceed targets.
Sought ways to improve processes and services provided.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.