Robert McNeil
Killeen,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
ZT Server Assembler
Kelly Temp
07.2025 - Current
Lyft, Uber
07.2024 - Current
- Driving customer to their locations safely
McLane
05.2022 - 10.2024
- Run Power Equipment to move products
- Use forklift to lift and put products on shelves
- Use slip loader to move and stack pallets
- Use computers to scan returned products from trucks
PDI Software Support Temple TX
01.2021 - 01.2022
- Putty for access of remote servers
- Support and use commands for Linux Debian Software
- Remotely assist setting up hardware
Unemployed due to COVID
03.2020 - 01.2021
Tech Support
Harte-Hanks Austin TX
01.2012 - 03.2020
- Basic customer support to website
- Software and server support for FedEx.
- Escalation to Sr. Support and other departments as needed.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- New Employee On The Job Training.
Tech Support
NMCI Center Boise ID
07.2009 - 08.2011
- File Server Manager
- Utilize proven technical skills to help customers and coworkers resolve hardware/software issues
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Provided exceptional technical support, addressing customer concerns promptly and professionally to maintain high satisfaction levels.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Mentored junior support specialists, providing guidance on best practices and troubleshooting techniques.
- Provided exceptional customer support, addressing client inquiries and resolving technical issues in a timely manner.
Level II IT Technician
Dell Incorporated
09.2005 - 09.2008
- Hardware/Software Support to customers via the call center which included government and Fortune 500 corporations
- 2007 – Received a Customer Experience Award (The CE Award is an award given by Dell to technicians for outstanding customer experiences.)
- 2007 – Bronze Star – An award given by Dell Inc. to the call center for achieving over 90% customer satisfaction for 3 weeks in a row.
- 2008 – Top 10% of Technicians for customer service and support.
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Installed and configured operating systems, applications, and network configurations.
- Trained new technicians on troubleshooting methods and company procedures.
- Developed documentation for processes and user guides to streamline operations.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Precision Tool Maker
World-Wide Equine School of Dentistry
01.2001 - 01.2005
- Using a bench grinder, custom designed tools to the specifications of the customer.
- Daily interaction with students, teachers and customers.
- Precise and detail work: (Specifically: adjust each tool within a 1/1000’s of an inch.)
- Trained, taught and showed customers and students how to make the tool used for equine dentistry.
Education
Some College (No Degree) - Computer Sciences
University of Phoenix
Phoenix, AZGraduation - undefined
Mountain Home High School Camp
01.1986
Skills
- Microsoft Suite, including Access, Excel, PPT, Visio, Word, Outlook
- Linux Support Debian Terminal Commands
- Several in-house applications
- MCP – Microsoft Certified Professional
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Team collaboration
- Quality control
- Performance improvement
Languages
English
Native or Bilingual
Timeline
ZT Server Assembler
Kelly Temp
07.2025 - Current
Lyft, Uber
07.2024 - Current
McLane
05.2022 - 10.2024
PDI Software Support Temple TX
01.2021 - 01.2022
Unemployed due to COVID
03.2020 - 01.2021
Tech Support
Harte-Hanks Austin TX
01.2012 - 03.2020
Tech Support
NMCI Center Boise ID
07.2009 - 08.2011
Level II IT Technician
Dell Incorporated
09.2005 - 09.2008
Precision Tool Maker
World-Wide Equine School of Dentistry
01.2001 - 01.2005
Graduation - undefined
Mountain Home High School Camp
Some College (No Degree) - Computer Sciences
University of Phoenix