ROBERT MECIER
Blacklick,Ohio
Summary
With adeptness in technical troubleshooting and a track record of delivering exceptional customer service, I successfully managed a fleet of 584 printers and copiers at PFITech, demonstrating my efficiency in handling extensive tasks. My experience in network administration at Geek Squad further refined my project management and problem-solving skills, ensuring the delivery of high-quality service. I have extensive expertise in troubleshooting, installing, and repairing various electrical and mechanical systems, consistently achieving success in problem-solving while providing outstanding customer service. Additionally, I am highly skilled in working with a wide range of tools and equipment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DCO
Collabera
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Continuously updated personal knowledge of industry trends and advancements in technology, enabling the provision of cutting-edge solutions for clients'' needs.
- Demonstrated exceptional attention to detail when performing complex troubleshooting tasks, resulting in accurate diagnoses and swift resolutions of issues faced by clients'' servers.
PC DA
Geek Squad
11.2021 - 04.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Experienced with social media and communications platforms
- Performed general maintenance and repair
Remote Help Desk
Data Field
05.2020 - 10.2021
- Worked with coworkers to complete tasks
Xerox Technician
PFITech
07.2020 - 08.2021
- Repair and maintain Xerox printers
- Replace parts
- Order and inventory parts
- I am the only Xerox tech onsite
- I maintain 584 printers and copiers
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
IT Systems Analyst
Randstad
11.2019 - 01.2020
- Scorpio x series, Zebra printers, Active Directory, Ticketing, Customer Service
IT Service Desk Analyst
Brooksource
03.2018 - 04.2019
- Troubleshooting, Cisco Switching and Routing, Meraki Management Portal, Microsoft Office Troubleshooting, Active Directory
IT Service Desk Analyst
Bob Evans Restaurants
12.2017 - 02.2018
- Troubleshooting, Cisco Switching and Routing, Triage Tickets
Crew Member
Taco Bell
08.2017 - 12.2017
- Greet customers entering establishment
- Customer services, Maintain clean and orderly checkout areas
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Warehouse Packer
Amazon
11.2016 - 01.2017
- Quality Control, Item Entry, Packing, Item Separation, Item Location
Sales Consultant
Sprint
01.2016 - 11.2016
- Customer services, cleaning the area, stocking merchandise
- Retail sales, clerk, merchandising, knowledge of sales process
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
Cashier
Walmart
09.2014 - 07.2015
- Customer services, Maintain clean and orderly checkout areas
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Crew Member
Burger King
01.2014 - 08.2014
- Greet customers entering establishment
- Customer services, Maintain clean and orderly checkout areas
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Forklift Driver
Acloche
05.2008 - 11.2013
- Counting and inventory specialist
- Packaging and labeling
- Computer locating items and distributions
Education
CCENT -
C-TEC of Licking County
01.2008
CCNA -
C-TEC of Licking County
01.2008
COMPTIA A -
C-TEC of Licking County
01.2008
NETWORK -
C-TEC of Licking County
01.2008
SECURITY -
C-TEC of Licking County
01.2008
PROJECT -
C-TEC of Licking County
01.2008
SERVER -
C-TEC of Licking County
01.2008
LINUX AND APPLE SOFTWARE IN APPLE DEVICES WITH SOME LINUX -
C-Tec Of Licking
Newark, Oh01.2008
Skills
- Security
- Active Directory
- Testing
- HTML
- Training
- LAN
- Microsoft Windows
- Network Firewalls
- Systems Analysis
- Operating Systems
- Linux
- TCP/IP
- Help Desk
- Network Administration
- DNS
- DHCP
- WAN
- Technical Support
- VoIP
- Microsoft Windows Server
- Organizational Skills
- Analytical Thinking
- System Diagnostics
- Customer Service
- Attention to Detail
- Instrument Calibration
- Time Management
- Deadline Oriented
- Performance Monitoring
- Task Prioritization
- Preventive Maintenance
- Decision Making
- Project Management
- Computer Literacy
- Technical Troubleshooting
- Ethical Conduct
- Customer service
- Problem-solving
Certification
Server Technician, 01/01/20
Assessments
- Conscientiousness, Highly Proficient, 02/01/20, Tendency to be well-organized, rule-abiding, and hard-working.
- Technical Support, Proficient, 02/01/20, Performing software, hardware, and network operations.
- Basic Computer Skills: PC, Proficient, 02/01/20, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
- Technical Support: Customer Situations, Expert, 07/01/20, Responding to technical support situations with sensitivity.
Timeline
DCO
Collabera
05.2024 - Current
PC DA
Geek Squad
11.2021 - 04.2024
Xerox Technician
PFITech
07.2020 - 08.2021
Remote Help Desk
Data Field
05.2020 - 10.2021
IT Systems Analyst
Randstad
11.2019 - 01.2020
IT Service Desk Analyst
Brooksource
03.2018 - 04.2019
IT Service Desk Analyst
Bob Evans Restaurants
12.2017 - 02.2018
Crew Member
Taco Bell
08.2017 - 12.2017
Warehouse Packer
Amazon
11.2016 - 01.2017
Sales Consultant
Sprint
01.2016 - 11.2016
Cashier
Walmart
09.2014 - 07.2015
Crew Member
Burger King
01.2014 - 08.2014
Forklift Driver
Acloche
05.2008 - 11.2013
CCNA -
C-TEC of Licking County
COMPTIA A -
C-TEC of Licking County
NETWORK -
C-TEC of Licking County
SECURITY -
C-TEC of Licking County
PROJECT -
C-TEC of Licking County
SERVER -
C-TEC of Licking County
LINUX AND APPLE SOFTWARE IN APPLE DEVICES WITH SOME LINUX -
C-Tec Of Licking
CCENT -
C-TEC of Licking County
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