Robert Medico

Direct Enterprise Implementation team responsible for UKG Pro, WFM, Talent, Benefits, and Payment Services for large customers. Responsibilities include managing to Corporate goals, Implementation metrics, budget, and customer outcomes. Team accounts for approximately 40% of all new logo revenue.

• Develop strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
• Direct design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

Lead large team responsible for new logo implementations of HCM, WFM, Talent, Benefits, and Payment Services.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Monitored and coordinated workflows to optimize resources.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Responsible for 8 Project Managers as well entire portfolio of customer Activations managed by team.
Manage client relationship during Activation, including C- Level Executives. Responsible for over $12 Million in Services Revenue.

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.

• Strengthened client relationships by proactively addressing their needs and providing tailored solutions.
• Negotiated contracts and agreements with vendors, maximizing cost savings while maintaining quality standards.
• Built strong rapport with clients through active listening skills and prompt resolution of concerns or issues.
• Drove innovation in product offerings through ongoing market research, ensuring competitive advantage in the marketplace.

Responsible for all customer implementation activities as well as customer relationship during entire project.

• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Directed all customer Implementations for rapidly growing PEO. Instrumental in the launch of traditional HR/Payroll and Time and Attendance Service Bureau offerings.

Responsible for all Implementation activities in Southeast region. Included staff of 8 District Managers with total team consisting of 60 Implementation Consultants.

• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
• Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.