Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Robert Mendy

Robert Mendy

Auburn ,GA

Summary

Customer-oriented General Manager with 10 + years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I’m a Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

General Manager

Georgia Furniture Mart
Norcross, GA
10.2011 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed Personnel, conducted employee reviews, training, and schedules.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving issues and decreases in productivity.
  • Updated and resolved incidents and managed charges objectively while maximizing profit.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers to increase profit and customer experience.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable transactions with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of new team members and sales associates.

Education

Bachelor Of Computer Science - Information Technology

American Intercontinental University,
Dunwoody, GA
01.2006

Skills

  • Market Analysis
  • Market Growth
  • Employee Scheduling
  • Verbal and Written Communication
  • Sales Expertise
  • Sales Team Development
  • Risk Management
  • Cross-Functional Team Management
  • Labor Cost Controls
  • Staff Development
  • Profit and Loss Accountability
  • Safety Protocols
  • Change Implementation
  • Team Training
  • Sales Promotion
  • Staff Retention Programs
  • Facility Management
  • Staff Motivation
  • Coaching and Mentoring
  • Performance Evaluations
  • Customer Experience
  • Staff Management
  • Problem Resolution
  • Leadership
  • Negotiation

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Wolof
Native or Bilingual

Timeline

General Manager

Georgia Furniture Mart
10.2011 - Current

Bachelor Of Computer Science - Information Technology

American Intercontinental University,
Robert Mendy