Results-driven Lead Technician skilled in technical troubleshooting, quality control, and project coordination. Proven ability to train junior technicians and enhance service delivery efficiency.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Lead Technician
Abc Plumbing, Heating & Cooling
Arlington Heights, Illinois
04.2021 - 04.2026
Trained junior technicians on equipment operation and safety procedures.
Diagnosed system issues using industry-standard tools and techniques.
Coordinated maintenance schedules to optimize service delivery efficiency.
Ensured compliance with safety regulations during all job activities.
Communicated with clients to understand service needs and provide solutions.
Maintained inventory of tools and parts for ongoing projects.
Collaborated with team members to improve workflow processes and efficiency.
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Assisted junior technicians in resolving complex technical problems.
Followed safety practices to safeguard against injury and damage to property.
Managed multiple projects simultaneously while meeting deadlines.
Managed quality control and maintained high level of customer satisfaction.
Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Recommended corrective and preventive actions to boost product reliability.
Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Completed scheduled appointments on time to drive quality service.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Estimated cost of labor and materials for projects and communicated value to clients.
Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Lead Technician
R.O.I
Lake Zurich, Illinois
03.2019 - 03.2021
Trained junior technicians on equipment operation and safety procedures.
Diagnosed system issues using industry-standard tools and techniques.
Coordinated maintenance schedules to optimize service delivery efficiency.
Ensured compliance with safety regulations during all job activities.
Maintained inventory of tools and parts for ongoing projects.
Collaborated with team members to improve workflow processes and efficiency.
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Assisted junior technicians in resolving complex technical problems.
Followed safety practices to safeguard against injury and damage to property.
Managed multiple projects simultaneously while meeting deadlines.
Managed quality control and maintained high level of customer satisfaction.
Tested components, assemblies and systems to diagnose problems.
Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Provided technical support to customers and staff on a variety of hardware and software issues.
Trained users in the use of new software packages or hardware devices.
Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
Installed and maintained control systems and other technical components to complete equipment installations.
Coordinated with vendors to ensure timely delivery of products or services.
Utilized hand tools to properly splice cables.
Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Completed scheduled appointments on time to drive quality service.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Routinely inspected equipment for preventive and emergency maintenance needs.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Kept records of parts and equipment used in projects to update inventory.
Installed new components or replaced defective parts to restore functionality.
Communicated with distributors to acquire necessary equipment for projects.
Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Installed new appliances, wiring and machinery in homes with defective equipment.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.