ROBERT MICHAEL ASHWELL
Spotsylvania,VA
Summary
Results-driven banking leader with extensive experience in retail banking operations. Proven track record in developing high-performing teams, enhancing customer experiences, and ensuring regulatory compliance. Recognized for operational efficiency and building strong customer relationships while driving service excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
SENIOR BRANCH OPERATIONS MANAGER
Shore United Bank
05.2026 - Current
- Lead daily branch operations while ensuring compliance with banking regulations, internal policies, and operational procedures.
- Oversee operational controls, cash management, security procedures, audits, and risk management practices.
- Supervise, coach, and develop branch associates while fostering a high-performing, customer-focused team environment.
- Collaborated with internal partners and leadership to streamline processes and enhance customer experience, resulting in increased operational efficiency.
- Supported consumer and small business banking initiatives by identifying customer needs and strengthening relationships, leading to enhanced customer loyalty.
- Resolved complex operational issues and customer concerns while maintaining exceptional service standards, contributing to improved customer satisfaction.
- Assist with associate onboarding, training, and performance coaching to promote employee growth and consistency.
OWNER
FlippinWOTC - eBay Store
12.2018 - Current
- Own and operate an online retail business specializing in collectibles and consumer products through eBay.
- Generated over $80,000 in annual revenue through effective online sales strategies.
- Sold over 1,200 items with 100% positive customer feedback, reflecting commitment to customer service and attention to detail.
- Manage all aspects of business operations, including inventory, marketing, financial tracking, shipping logistics, and customer relationships.
- Process orders efficiently while resolving customer inquiries and concerns with professionalism and positive outcomes.
- Utilized market research and data analysis to identify profitable opportunities, enhancing overall business performance.
ASSISTANT BRANCH MANAGER
Carter Bank
10.2023 - 05.2026
- Achieved a 97.8% internal branch audit score (180/184), demonstrating strong operational accuracy, compliance, and attention to detail.
- Managed daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
- Supervised and coached Financial Service Representatives, supporting employee development and service excellence.
- Serviced consumer and business accounts, including personal, business, trust, estate, and IRA accounts, to meet diverse customer needs.
- Assisted customers with consumer lending solutions by identifying financial needs and guiding them through the loan process.
- Built strong customer relationships through personalized financial guidance and exceptional service.
- Supported branch leadership with operational improvements, business development initiatives, and customer relationship strategies.
- Resolved customer concerns, fostering a positive and professional banking experience.
FINANCIAL SERVICES REPRESENTATIVE
Carter Bank
09.2022 - 10.2023
- Opened consumer and business accounts, educating customers on banking products and digital services to promote informed financial decisions.
- Identified customer financial needs and recommended appropriate banking solutions.
- Delivered teller and customer service support, facilitating daily banking transactions and account services for enhanced customer satisfaction.
- Ensured accuracy in transaction processing by adhering to bank policies and compliance standards, contributing to operational integrity.
- Supported branch operations through teamwork, adaptability, and commitment to customer satisfaction.
- Earned promotion to Assistant Branch Manager within 12 months based on performance, leadership potential, and dedication.
Education
Bachelor of Science - Finance
Old Dominion University
Skills
- Branch Leadership & Operations
- Branch Management
- Retail Banking Operations
- Operational Excellence
- Regulatory Compliance
- Risk Management
- Compliance Auditing
- Team Development & Coaching
- Employee Training & Onboarding
- Banking & Business Development
- Consumer & Small Business Banking
- Consumer Loan Origination
- Deposit Account Management
- Relationship Management
- Business Development
- Customer service
- Product Recommendations
- Cross-functional teamwork
- Microsoft Excel
- Fiserv DNA
- Jack Henry
- Fiserv Loan Director
- Branch Financials
Certification
- NMLS Registered
- Securities Industry Essentials (SIE) Exam - Currently Preparing
Timeline
SENIOR BRANCH OPERATIONS MANAGER
Shore United Bank
05.2026 - Current
ASSISTANT BRANCH MANAGER
Carter Bank
10.2023 - 05.2026
FINANCIAL SERVICES REPRESENTATIVE
Carter Bank
09.2022 - 10.2023
OWNER
FlippinWOTC - eBay Store
12.2018 - Current
Bachelor of Science - Finance
Old Dominion University