Robert Middlebrook-Barton
Minneapolis,MN
Summary
I have experience in many fields of work with different expectations and skills provided by each of them. I am a fast learner with over 3 years of customer service experience in multiple fields. Although none of these fields includes full-service, I am passionate about connecting with people and providing prompt and friendly service, no matter what that service is. I am a hard worker and know how best to motivate myself, which tends to rub off on those around me.
Overview
7
7
years of professional experience
Work History
Lead Technician
Take 5 Oil Change
05.2023 - 11.2023
- Greeted customers and answered questions about oil changes and other services.
- Suggested additional services to customers in order to meet upsell goals.
- Mentored junior technicians in performing oil changes and other maintenance.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Assistant Manager
LA Fitness
05.2021 - 05.2023
- Generated sales of memberships and established connections with potential new members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Resurfacing Technician
Surface Renew
02.2019 - 05.2021
- Performed refinishing work on bathtubs, countertops, and vanities. This included precise spot repairs and color matching skills.
- Organized work to meet demanding production goals.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
Package Handler
UPS
05.2018 - 02.2019
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Lift packages up to 80 lbs.
Cashier
Papa Murphy's
02.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
- Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
Education
High School Diploma -
Henry Sibley Senior High School
Mendota Heights, MN06.2018
Skills
- Customer Service
- Quality Control
- Heavy Lifting
- Maintenance and Repairs
- Tech-Savvy
- Team Collaboration
- Guest Services
Timeline
Lead Technician
Take 5 Oil Change
05.2023 - 11.2023
Assistant Manager
LA Fitness
05.2021 - 05.2023
Resurfacing Technician
Surface Renew
02.2019 - 05.2021
Package Handler
UPS
05.2018 - 02.2019
Cashier
Papa Murphy's
02.2017 - 07.2017
High School Diploma -
Henry Sibley Senior High School
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