Robert Miller
Oklahoma City,OK
Summary
Experienced Lieutenant Commander, Officer-in-Charge (Retired) bringing 28 years' experience in U.S. Navy. Technically astute and decisive with good problem-solving and organizational skills. Seek new professional challenges focused on the trucking Industry.
Dynamic leader with success spearheading operational planning, leading teams, and leading 2000 personnel through diverse operational requirements. Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance. Conversational leadership, teamwork, problem solving, communication, forward thinking abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Diplomatic Human Resources Specialist 10 years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing and scheduling interviews and administering employment benefits. Commended for creating positive organizational climate and improving employee morale and job satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Officer-in-Charge
United States Navy Retired
Honolulu, HI
01.2017 - 03.2023
- Developed and implemented procedures to streamline workflow processes in the department.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
- Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
- Maintained confidential files related to personnel matters and sensitive business information.
- Compiled data from various sources for use in preparing reports or presentations for senior management.
- Processed purchase orders for office supplies, equipment and services as needed.
- Created spreadsheets using MS Excel to track program performance metrics.
- Gathered information, scanned records and maintained confidentiality of electronic data.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted visitors warmly upon arrival at office reception area.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Sorted incoming mail for distribution to appropriate personnel.
- Assisted in compiling monthly expense reports.
- Created comprehensive spreadsheets tracking project progress from start to finish.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Provided assistance with special projects as assigned by management team members.
- Conducted research online using various search engines to locate requested information quickly and accurately.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Monitored office inventory to maintain supply levels.
- Provided HR administrative assistance to management team.
- Participated in credit and collections activities.
- Performed accounting or financial analysis.
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Analyzed metrics, produced reports and assisted with decision-making process by modeling trends.
- Researched and prepared information for presentations to high-level executives.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Produced and distributed memos, newsletters and other forms of communication.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Delivered optimal administrative, customer service and case management support.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Ensured compliance with company policies and procedures.
- Initiated and implemented new administrative processes to improve efficiency.
- Maintained records of employee attendance and performance.
- Managed daily operations, including scheduling, budgeting, and staff supervision.
- Conducted regular meetings with staff to discuss progress on projects.
- Coordinated the training of new employees in safety protocols and operational procedures.
- Developed strategies to increase customer satisfaction ratings.
- Prepared reports on operational activities for upper management review.
- Enforced security protocols within the workplace environment.
- Resolved customer complaints in an efficient and professional manner.
- Assisted with recruiting efforts by conducting interviews with potential candidates.
- Collaborated with other departments to develop innovative solutions to problems.
- Implemented changes based on feedback from customers or stakeholders.
- Trained, coached and mentored military units to improve readiness and training.
- Directed logistical training procedures to adhere to military regulations.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Tracked financial information such as accounts receivable and payable data.
- Monitored workflow to ensure deadlines were met in a timely manner.
Administrative Executive
United States Navy, USN
Yokosuka, Japan
03.2014 - 02.2017
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Developed and implemented procedures to streamline workflow processes in the department.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
- Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
- Maintained confidential files related to personnel matters and sensitive business information.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Delivered optimal administrative, customer service and case management support.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Executed special objectives and projects in response to executive team and board member requests.
- Updated and implemented administrative and executive support policy changes and monitored effects.
Administrative Officer
United States Navy, USN
Tinker AFB, OK
12.2010 - 02.2014
- Ensured compliance with company policies and procedures.
- Maintained records of employee attendance and performance.
- Conducted regular meetings with staff to discuss progress on projects.
- Coordinated the training of new employees in safety protocols and operational procedures.
- Developed strategies to increase customer satisfaction ratings.
- Supervised the maintenance of office equipment and supplies inventory levels.
- Provided technical support for computer systems, phones, printers.
- Tracked financial information such as accounts receivable and payable data.
- Monitored workflow to ensure deadlines were met in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
- Collaborated with other departments to develop innovative solutions to problems.
- Implemented changes based on feedback from customers or stakeholders.
- Trained, coached and mentored military units to improve readiness and training.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Directed logistical training procedures to adhere to military regulations.
- Participated in weekly meetings with senior management team members.
- Created presentations for internal departments or external clients.
- Analyzed daily sales figures to identify trends or opportunities for improvement.
- Assisted with recruiting efforts by conducting interviews with potential candidates.
- Enforced security protocols within the workplace environment.
Security Manager
United States Navy, Retired
Yokosuka, Japan
02.2007 - 11.2010
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Conducted regular staff training on security policies and procedures.
- Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Implemented an incident response process to ensure timely resolution of security issues.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Performed thorough background checks on potential employees to identify hiring risks.
- Developed standardized training procedures for departmental inspections.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Developed and implemented training procedures for newly hired personnel.
- Investigated security breaches and took appropriate measures to minimize damage.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Interviewed and hired security personnel with strong skill sets and expertise.
Education
BBA -
National University
La Jolla, CA05-2001
Skills
- Staff Development
- Innovation management
- Conduct Standards
- Problem-Solving
- Decision-Making
- Reliability
- Professionalism
- Teamwork and Collaboration
- Adaptability and Flexibility
- Excellent Communication
Affiliations
- Real Estate Broker
- Property Manager
- Youth Sports Coach
Accomplishments
- Navy Officer of the Year (4x)
- Command Leader of the Year (9)
- 87 Military Awards
Certification
- Rea; Estate Broker License 2017
- Pilot License 2001
- Freight Broker License 2024
- Business License
References
References available upon request.
Timeline
Officer-in-Charge
United States Navy Retired
01.2017 - 03.2023
Administrative Executive
United States Navy, USN
03.2014 - 02.2017
Administrative Officer
United States Navy, USN
12.2010 - 02.2014
Security Manager
United States Navy, Retired
02.2007 - 11.2010
BBA -
National University
- Rea; Estate Broker License 2017
- Pilot License 2001
- Freight Broker License 2024
- Business License
Similar Profiles
Tammie JacksonTammie Jackson
Religious Affairs Specialist at United States Navy, Unit (Retired)Religious Affairs Specialist at United States Navy, Unit (Retired)
Donté WallerDonté Waller
Deputy Team Lead Financial Management Analyst I (Civilian) at United States Department of the Navy Department of the Navy (DON) – United States Defense Agency Financial Management Operations (FMO) DivisionDeputy Team Lead Financial Management Analyst I (Civilian) at United States Department of the Navy Department of the Navy (DON) – United States Defense Agency Financial Management Operations (FMO) Division
FIONA GATSONFIONA GATSON
Human Resource Talent Acquisition Specialist at United States Navy, Navy Talent Acquisition Group AtlantaHuman Resource Talent Acquisition Specialist at United States Navy, Navy Talent Acquisition Group Atlanta