Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Miller

West Fargo,ND

Summary

Skilled at managing the responsibilities of a fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above average customer service.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Onsite Sales Representative

Grainger
02.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Branch Manager

Walcro Floorcovering Supplies
Fargo, ND
07.2003 - 09.2021
  • Uncovered and resolved strategic and logistical issues impacting sales and business operations
  • Identified and capitalized on business opportunities with effective networking
  • Engaged employees in business processes with positive motivational techniques
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
  • Met deadlines by proactively managing individual and team tasks and implementing new processes
  • Assessed employee performance and developed improvement plans
  • Maintained friendly and professional customer interactions
  • Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution and service
  • Oversaw truck deliveries to ensure client satisfaction
  • Resolved customer issues in timely manner

Parts Manager

Interstate Detroit Diesel
Fargo, ND
06.2002 - 06.2003
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths
  • Ordered parts for customers, repair shops

Education

Business Management

University of North Dakota
Grand Forks, ND

Skills

  • Sales professional
  • Reporting and documentation
  • Approachable
  • Customer service awareness
  • Staff management
  • Organized
  • Business development
  • Friendly
  • Goals and performance
  • Resourceful nature
  • Self-sufficient

Certification

Forklift certified. DOT Physical.

Timeline

Onsite Sales Representative

Grainger
02.2022 - Current

Branch Manager

Walcro Floorcovering Supplies
07.2003 - 09.2021

Parts Manager

Interstate Detroit Diesel
06.2002 - 06.2003

Business Management

University of North Dakota

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Robert Miller