Taisha Milord
Huntington Station,NY
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Outreach Development
Brentwood, NY
04.2022 - Current
- Facilitate communication between clients, families, caregivers, social services and other agencies to ensure client needs are met.
- Collaborate with medical professionals to coordinate treatment plans for clients.
- Maintain accurate case records and documentation according to agency guidelines.
- Participate in interdisciplinary team meetings to discuss treatment options.
- Coordinate transportation services for clients who lacked access to reliable transportation.
- Assist with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborate with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Link clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assist individuals with eligibility for available benefits.
Intake Coordinator
Family Service League-DASH
Hauppauge, NY
01.2023 - 08.2023
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Monitored client's activities while at the facility and documented any changes in behavior or attitude.
- Offered crisis intervention techniques when needed.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Answered phone calls to provide assistance, information and medical personnel access.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
Risk Manager
IKEA
Hicksville, NY
10.2014 - 03.2022
- Monitored and evaluated the potential risks associated with existing investments, as well as proposed investments.
- Developed risk management strategies to reduce or mitigate potential losses due to financial market fluctuations, operational issues, and legal liabilities.
- Reviewed financial reports for accuracy and completeness in order to identify any areas of concern or opportunities for improvement.
- Collaborated with internal stakeholders such as compliance officers, portfolio managers, and traders to ensure that all risk management policies are properly implemented.
- Provided guidance on regulatory requirements related to capital markets activities and other relevant laws governing risk management practices.
- Developed and implemented risk management policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted regular assessment of existing risks, identified potential new risks, and developed strategies for mitigating them.
- Monitored the effectiveness of existing risk management practices to ensure that organizational objectives are met.
- Created reports documenting all aspects of the risk management program including results of assessments and analyses conducted.
- Prepared presentations on findings from risk assessments and analyses for senior leadership team members.
Education
Bachelor of Science - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY12-2018
Associate of Science - Criminology
Nassau Community College
Garden City, NY12-2014
Some College (No Degree) - Masters of Social Welfare
SUNY Stony Brook
Stony Brook, NYSkills
- Client Advocacy
- Patient support
- Records Management
- Case Management
- Group Therapy
- Care Coordination
- Referral Coordination
- Needs Assessment
- Crisis Intervention
- Problem-Solving
- Email and Telephone Etiquette
- Data Entry and Analysis
- Social Work
- Positive Attitude
Certification
- Certified Narcan Trainer
- CASAC-T
Accomplishments
- Employee of the month
Languages
English
Professional
Spanish
Professional
Affiliations
- Strong clerical and case management skills
References
References available upon request.
Timeline
Intake Coordinator
Family Service League-DASH
01.2023 - 08.2023
Case Manager
Outreach Development
04.2022 - Current
Risk Manager
IKEA
10.2014 - 03.2022
Bachelor of Science - Criminology
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminology
Nassau Community College
Some College (No Degree) - Masters of Social Welfare
SUNY Stony Brook
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