Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robert Miller

Robert Miller

Gonzales,Louisiana

Summary

Versatile and results-driven professional with a colorful background at VeraPro, adept in troubleshooting and technical repairs. Excelled in leadership roles, enhancing team efficiency and achieving key objectives. Renowned for exceptional communication skills and a fast learning ability, consistently delivering high-quality solutions and fostering collaborative success. I've also gained two educational certifications with those being CompTIA's Network+ and their A+ certification showing I have basic knowledge over devices and understand concepts about networking

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Technician

VeraPro
Sorrento , LA
05.2023 - Current
  • I am the technician for Dutchtown Middle and Dutchtown Primary, and the backup tech for other schools in the area.
  • I was in constant communication with teachers and librarians to resolve issues around the school.
  • Configured laptops, active panels, and printers.
  • Repaired, imaged, and diagnosed devices, and sent off devices that had issues that couldn't be fixed on-site.
  • I attended monthly meetings with other technicians, discussing issues and upcoming projects.

Lead Imaging Technician

VeraPro
Sorrento, Louisiana
08.2022 - 05.2023
  • Led a team, ensuring the achievement of key objectives and goals.
  • Communicated objectives and time frames with the team while creating a plan to reach the required goals.
  • Troubleshot and communicated with other departments to resolve bigger issues.
  • Trained new technicians on procedures for efficient work and how to troubleshoot other issues
  • Imaged devices

Dispatcher

VeraPro
Sorrento, Louisiana
03.2021 - 08.2022
  • Troubleshot computers to determine which parts caused device failure.
  • Ordered parts that needed to be replaced within the device.
  • Lead assessment teams during the summer to see which devices needed to be brought back for repair.
  • Maintained consistent communication with management and Dell to ensure ordered parts were being delivered, while also overseeing the repair and ensuring defective parts were returned within a reasonable timeframe.

Sales Associate

Adidas
Gonzales, Louisiana
07.2017 - 12.2021
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers and provided exceptional customer service.
  • Kept a mental check of items on the sales floor to make sure everything was out and all its available sizes.
  • Attended quarterly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Repair Technician

VeraPro
Sorrento, Louisiana
05.2020 - 03.2021
  • Troubleshoot systems to figure out which parts were at fault..
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Followed repair processes, driving high quality and short cycle time.
  • Maintained a clean and organized workspace to ensure safety and efficiency.

Education

Associate of Science - Psychology

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Fast, and attentive learner
  • Solid technical skills with computers
  • Troubleshooting skills
  • Effective communication abilities
  • Approachable and cooperative

Certification

  • CompTIA A+
  • CompTIA Network+

Timeline

Field Technician

VeraPro
05.2023 - Current

Lead Imaging Technician

VeraPro
08.2022 - 05.2023

Dispatcher

VeraPro
03.2021 - 08.2022

Repair Technician

VeraPro
05.2020 - 03.2021

Sales Associate

Adidas
07.2017 - 12.2021

Associate of Science - Psychology

University of Louisiana At Lafayette

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Robert Miller