Robert Miller
Charleston,SC
Summary
Service-focused and results-driven hospitality leader with over 15 years of experience in luxury hotels and fine dining environments, including Forbes Five-Star and Relais & Châteaux properties. Proven ability to lead, train, and inspire high-performing teams while enhancing guest satisfaction and operational excellence. Currently a Supervisor at Hotel Bennett’s Gabrielle restaurant, recognized for elevating service culture and exceeding standards of luxury hospitality. Combines deep operational knowledge with hands-on leadership, staff development, and a passion for anticipatory service.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor, Gabrielle
Hotel Bennett
03.2024 - Current
- Promoted after consistently exceeding guest service and team leadership benchmarks.
- Conduct regular service audits across hotel F&B; outlets to ensure compliance with Hotel Bennett and Forbes Five-Star standards.
- Traveled to other Salamander properties to support management operations.
- Partnered with restaurant leadership to refine luxury service delivery and drive guest satisfaction metrics.
- Fostered a culture of excellence and accountability across service teams.
- Conceptualized and executed ‘The Artist’s Palette’, partnering local artists with the culinary team to curate an interactive four-course experience, attracting ticketed guests and influencers to elevate brand visibility and guest experience.
- Collaborated on the execution of a high-profile Spotlight Dinner during the Charleston Food & Wine Classic weekend featuring Michelin-star chef Tyler Florence, delivering a $300-per-guest experience for 62 attendees — including notable public figures — strengthening the hotel’s luxury brand presence.
Server, Gabrielle
Hotel Bennett
11.2022 - 03.2024
- Completed Hotel Bennett’s “Train the Trainer” Course.
- Collaborated with management to implement service enhancements aligned with Forbes standards.
- Mentored new staff in service protocols, menu knowledge, and luxury guest engagement.
Real Estate Agent
21BT LLC
01.2013 - 01.2024
- Delivered white-glove service in real estate transactions, coordinating vendors and professionals.
- Applied hospitality mindset to provide seamless, stress-free client experiences.
Server
Peninsula Grill
01.2019 - 01.2021
- Delivered synchronized, fine-dining service to the flagship restaurant of Planter’s Inn, a Relais & Châteaux hotel.
Server
Carolina Yacht Club
01.2018 - 01.2019
- Delivered high-touch service to club members and guests in a formal dining setting.
Server
Fish House at Charleston Harbor Resort and Marina
01.2016 - 01.2018
- Provided high-quality service in a high-volume waterfront resort with 227 rooms.
Bartender/Server
Sea Island Grill at Wild Dunes Resort
01.2013 - 01.2016
- Served resort guests and club members in a four-diamond beachfront property.
- Balanced bartending and fine dining duties with a focus on guest retention.
Lead Bartender
Umstead Hotel and Spa
01.2007 - 01.2013
- Key contributor to the property’s elevation from Forbes Four-Star to Five-Star.
- Crafted cocktail menus aligned with seasonal menus and the hotel’s artistic concept.
- Trained staff in luxury service, inventory control, and best practices.
- Co-authored “Service Standards for Excellence in Luxury” training manual.
- Member of the pre-opening team.
Skills
- Effective communication
- Problem-solving
- Team leadership
- Commitment to professional standards
- Effective team collaboration
- Anticipatory Service
- Experienced with MS Office applications
- Proficient in Adobe Photoshop and Adobe InDesign
Certification
- Court of Master Sommeliers – Introductory Sommelier Certification, November 2025
- TIPs Alcohol service certification, valid through January 2027
- Learn2Serve Food handler training certification, valid through January 2027
- Train the Trainer course offered by Hotel Bennett
Timeline
Supervisor, Gabrielle
Hotel Bennett
03.2024 - Current
Server, Gabrielle
Hotel Bennett
11.2022 - 03.2024
Server
Peninsula Grill
01.2019 - 01.2021
Server
Carolina Yacht Club
01.2018 - 01.2019
Server
Fish House at Charleston Harbor Resort and Marina
01.2016 - 01.2018
Real Estate Agent
21BT LLC
01.2013 - 01.2024
Bartender/Server
Sea Island Grill at Wild Dunes Resort
01.2013 - 01.2016
Lead Bartender
Umstead Hotel and Spa
01.2007 - 01.2013