Robert Misner
Chandler,AZ
Summary
Highly experienced Store Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Store Manager
The Home Depot Inc
03.2001 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Successfully completed DMAC (training to become a district manager)
- Mentored new store managers and assistant managers throughout the market during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for 2 new stores openings.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations as a Specialty Captain handling specialty and services projects for 11 stores.
- Effectively influences leaders throughout the market to impact results in many aspects of business.
- Organized special events such as specialty /services events, seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented business strategies, increasing revenue, and effectively targeting new customer demographics and markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05.1986
Skills
- Strong Leadership Skills
- Outgoing Personality
- Relationship Building
- Brand Promotion
- Creative Thinking
- Strong Knowledge in Construction Materials
- Conflict Resolution
- Complex Problem-Solving
- Strong Project Management Skills
- Positive Customer Engagement
- Verbal/written communication
- Honest and Dependable
- Sales Pipeline Management
- Building Customer Loyalty
- Excellent people skills
Timeline
Store Manager
The Home Depot Inc
03.2001 - Current
High School Diploma -
Sahuaro High School
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