Summary
Overview
Work History
Education
Skills
Timeline
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Robert Mitchell

Summary

Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns. Organized C.C's products and exceptional multitasker with top-notch verbal and written communication skills. Offering over 6years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process.

Overview

10
10
years of professional experience

Work History

Expeditor

The Warehouse C.C. Creations
09.2022 - 08.2023
  • Trained new expeditors and food runners according to company policies and standards.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Leasing Agent

Apex
04.2022 - 08.2022
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Recruited new residents through website advertising and marketing.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Used Entrata to keep record of financial transactions and rental applications.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Invited prospects to fill out application upon completion of property tour.
  • Kept meticulous records of correspondence between management and tenants.
  • Conducted property tours to highlight features of properties.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Used Entrata to help create property brochures for advertising available properties and developments.

General Manager

TruFit Athletic Clubs
08.2021 - 03.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Lead Sales Representative

Conn's Home Plus
08.2020 - 06.2021
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers and provided product advice to increase sales.
  • Handled cash register operations and customer transactions to process payments.
  • Performed inventory control procedures to manage stock.
  • Processed and stocked merchandise in accordance with store standards.
  • Developed, maintained and utilized diverse client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to event marketing, sales and brand promotion.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Built diverse and consistent sales portfolio.
  • Set and achieved company defined sales goals.
  • Achieved or exceeded company-defined sales quotas.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.

Sales Representative

Golds Gym ~
02.2019 - 08.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.

Sales Representative

TruFit Athletic Clubs
03.2018 - 02.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Representative /Day Stocker

Academy Sports Outdoors
05.2017 - 02.2018
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Team Lead Unloader/Loader

Lowes Home Improvement
05.2016 - 04.2017
  • Loaded packages onto pallets and into staging areas as directed.
  • Unloaded packages with care and placed in proper staging area.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Maintained organized work area by storing equipment safely and properly.
  • Assisted other team members in navigating large loads.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Maintained equipment and tools to avoid delays and interruptions in unloading processes.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Team Lead

Kroger's Grocery Store
06.2013 - 03.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adjusted equipment to meet different productivity levels.
  • Designed strategic plan for component development practices to support future projects.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Education

Associate of Arts - Graphic Design

Full Sail University
Winter Park, FL
09.2020

Associate of Science - Criminal Justice

Blinn College
Brenham, TX
2017

High School Diploma -

Travis B Bryan High School
Bryan, TX
05.2015

Skills

  • Portion Standards
  • Surface Work
  • Cooking Procedures
  • Production Standards
  • Corrective Actions
  • Vendor Engagement
  • Critical Thinking
  • Meeting Planning and Leadership
  • Issue Resolution
  • Place Settings
  • Operational Efficiency
  • Receiving
  • Project Management

Timeline

Expeditor

The Warehouse C.C. Creations
09.2022 - 08.2023

Leasing Agent

Apex
04.2022 - 08.2022

General Manager

TruFit Athletic Clubs
08.2021 - 03.2022

Lead Sales Representative

Conn's Home Plus
08.2020 - 06.2021

Sales Representative

Golds Gym ~
02.2019 - 08.2020

Sales Representative

TruFit Athletic Clubs
03.2018 - 02.2019

Sales Representative /Day Stocker

Academy Sports Outdoors
05.2017 - 02.2018

Team Lead Unloader/Loader

Lowes Home Improvement
05.2016 - 04.2017

Team Lead

Kroger's Grocery Store
06.2013 - 03.2016

Associate of Arts - Graphic Design

Full Sail University

Associate of Science - Criminal Justice

Blinn College

High School Diploma -

Travis B Bryan High School

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