Robert Mitchell
Cleveland,OH
Summary
I am a driven individual looking to excel in any circumstance that is placed before me. I have qualifications in acquisition strategy, staff leadership, resource management, project planning and management, and documentation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader (EMS)
Department of Veterans Affairs (VA)
03.2019 - 02.2023
- Duties include cleaning wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas
- Housekeeping Aids sweep, mop, scrub (machine) floors, vacuum carpets and upholstered furniture, empty waste baskets, clean light globes and Venetian blinds, wash walls, windows, and ceilings by climbing small ladders, refill toilet tissue and towel dispensers and move furniture
- Housekeeping Aids carry out assignments with minimal supervision
- Other special duties include the handling and transportation of Hazardous Waste Material from around the Lyons VA facility and the Collection of sensitive material around the campus as well
- I also control the receiving, shipping, and distribution of supplies to the various supply rooms around the facility.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Communicated repair needs to maintenance staff.
Lawn Specialist
TruGreen Lawn Care
08.2017 - 01.2019
- Providing service to residential or commercial customers by making timely lawn, landscape, and/or irrigation applications, diagnosing and correcting customer problems through service calls and other communications, and selling/up-selling services to new and existing customers, resulting in growth of our customer base
- Completing production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices are some of the daily responsibilities required of our Lawn Specialists.
- Developed custom lawn care plans tailored to individual client needs, preferences, and budgets.
- Monitored soil conditions regularly to adjust treatment plans accordingly for optimal growth results.
- Increased client referrals through word of mouth marketing by consistently exceeding expectations.
- Ensured safety compliance by implementing proper procedures when handling chemicals or operating machinery.
Driver/Guard
Dunbar Armored, Inc
07.2015 - 05.2017
- As a Driver Guard with Dunbar, I worked with a partner to transport cash, coin, and other valuables to and from our clients’ businesses
- I interacted with and maintain a safe and secure environment for our customers and their employees
- I represented the company as a security professional.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Security Guard
U.S Security and Associates. Inc
03.2015 - 07.2015
- I secured the premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- I obtained help by sounding alarms.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Assaultman (Weapons Platoon)
United States Marine Corp
12.2010 - 12.2014
- The 0351 infantry Assaultman, one of the Marine Corps' five core infantry positions, is tasked with breaching, demolition, and rocket fire against fortified positions
- Assaultmen carry the MK153 shoulder-launched multipurpose assault weapon, or SMAW.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Receiving Associate
Burlington Coat Factory
01.2008 - 09.2009
- Prepared items for return shipments back to main corporate warehouse or other stores
- Duties included assembling, addressing, stamping, coordinating shipping/receiving merchandise, unloading/ unpacking, verifying products, and recording incoming merchandise.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
Landscaper Coordinator
Self Employed
06.2009 - 07.2009
- My job duties included estimating costs and negotiating prices for plants, equipment, and employees
- As a landscape operations supervisor, I supervised the workers who install and maintain landscaping.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
Verizon Sales Supervisor
Verizon
03.2009 - 05.2009
- I provided exceptional customer service to individuals visiting our store
- Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Building Maintenance Assistant Supervisor
University of Presque Isle
08.2008 - 05.2009
- As a custodian, I spend my day picking up trash, sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors, cleaning and stocking bathrooms, making sure buildings are secure, cleaning windows, and minor building maintenance and repairs.
Executive Administrative Assistant
Law Firm of Jones & Jones
05.2007 - 08.2007
- Along with the standard tasks of answering telephone calls and greeting clients, as an administrative assistant I also completed legal tasks delegated to me by lawyers and paralegals, such as preparing legal documents
- These may include subpoenas, complaints and appeals
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Footlocker Sales/ Stock Clerk
Silver Spring
10.2004 - 06.2005
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Greeted customers and directed to requested products.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ01.2024
J. J. Roberts International High School
Monrovia, Liberia01.2008
Montgomery Blair High School
Silver Spring, MD01.2005
Skills
- Customer service
- Time Management
- Data Entry
- Leadership
- Problem solving
- Critical thinking
- Flexibility
- Project management
- Attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
Marine Corps, Lcpl, 12/2010, 12/2014, Participated in Operation Enduring Freedom (07/12/2011 - 01/09/2012). Global War on Terrorism Medal, Afghanistan Campaign Medal (W/2 Stars), NATO Medal ISAF Afghanistan, National Defense Medal, and Sea Service Deployment Ribbons. Completed Forge Academy (Tactical Small Unit Leadership Course). Combat Meritoriously Promoted to Lance Corporal. C.L.S Certified (Combat Lifer Saver). Completed MEU Deployment (02/08/2014 - 10/25/2014)
Certification
- Pesticide License 04/2018, 10/2018, My job description as a pesticide handlers, sprayers, and applicators, vegetation. I may also mix or apply pesticides, herbicides, fungicides, or insecticides through sprays, dusts, vapors, soil incorporation, or chemical application on trees, shrubs, lawns, or botanical crops.
- OSHA General Industry Safety and Health Certification, 02/2020, Present, The 10-hour General Industry Safety and Health Program is intended to provide workers with some safety responsibility a greater depth and variety of training on an expanded list of topics associated with workplace hazards in general industry. The Program provides training for workers and employers on the recognition, avoidance, abatement, and prevention of safety and health hazards in their workplaces. The program also provides information regarding workers' rights, employer responsibilities, and how to file a complaint.
- DOT Hazardous Waste Handling, 07/2020, Present, Identify, remove, pack, transport, or dispose of hazardous materials, including asbestos, lead based paint, waste oil, fuel, transmission fluid, radioactive materials, or contaminated soil.
- Human Resources Management Certification, 11/2020, 06/2021, Courses: Fundamentals of Human Resources Management, Total Compensation, Employee Development, Human Resources Risk Management, Strategic Human Resources Management and Emerging Issues, Employment Law
Professional Athlete
J.J Roberts Jaguars Basketball Team, Track & Field, 08/1998, 07/2005
Timeline
Housekeeping Team Leader (EMS)
Department of Veterans Affairs (VA)
03.2019 - 02.2023
Lawn Specialist
TruGreen Lawn Care
08.2017 - 01.2019
Driver/Guard
Dunbar Armored, Inc
07.2015 - 05.2017
Security Guard
U.S Security and Associates. Inc
03.2015 - 07.2015
Assaultman (Weapons Platoon)
United States Marine Corp
12.2010 - 12.2014
Landscaper Coordinator
Self Employed
06.2009 - 07.2009
Verizon Sales Supervisor
Verizon
03.2009 - 05.2009
Building Maintenance Assistant Supervisor
University of Presque Isle
08.2008 - 05.2009
Receiving Associate
Burlington Coat Factory
01.2008 - 09.2009
Executive Administrative Assistant
Law Firm of Jones & Jones
05.2007 - 08.2007
Footlocker Sales/ Stock Clerk
Silver Spring
10.2004 - 06.2005
Bachelor of Science - Business
University of Phoenix
J. J. Roberts International High School
Montgomery Blair High School
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