Robert Molina
Office Services Coordinator
San Antonio,TX
Summary
An organized, dynamic, and highly resourceful office services professional with 10+ years of experience boosting organizational productivity by serving as an essential partner to businesses and executive leaders. A calm problem solver who juggles multiple assignments concurrently and works with confidence and ease in even the most challenging, fast-paced environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Mail Clerk
Security Service Federal Credit Union
San Antonio, Texas
01.2017 - 12.2021
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Operated postage meters, mail sealers and labeling machines.
- Ordered and maintained mailroom supply inventories, purchase orders and vendor supplies.
- Tracked all processes with Excel for daily, weekly and monthly reporting.
Team Leader
Argo Group
San Antonio, Texas
08.2011 - 01.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided six employees to foster proper completion of assigned duties.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Documented counts and sorted finished work to promote easy access for scanning.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Ensured timely response to emails, voicemails, and written correspondence.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
John F. Kennedy High School
San Antonio,Texas 09.1984 - 05.1988
Skills
Process Improvement
undefinedAccomplishments
Planned, led, and implemented a new digital mailing procedure company wide. Thus, improving efficiency for the executives and the business, by enabling leaders to maintain focus on core goals and organizational priorities.
Delivered approximately 10% to12% reduction in costs by consolidating several disparate purchasing programs and negotiated rates with key suppliers.
Timeline
Senior Mail Clerk
Security Service Federal Credit Union
01.2017 - 12.2021
Team Leader
Argo Group
08.2011 - 01.2017
High School Diploma -
John F. Kennedy High School
09.1984 - 05.1988
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