Robert Moore
Washington,DC
Summary
Dedicated Aide with passion for working with children at multiple grade levels. Highly proficient in leading educational activities when providing support to lead teacher in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Giant Food Stores
Washington, DC
01.2024 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Developed and implemented strategies for providing excellent customer service experience.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Dedicated Aide
Center City Public Charter Schools
Washington, DC
08.2017 - Current
- Assisted students with physical and educational needs in accordance with IEPs.
- Provided guidance to students on academic, behavioral and social issues.
- Monitored student progress and reported any changes in behavior or performance to administration.
- Attended team meetings to discuss student goals and objectives.
- Collaborated with teachers and staff to develop individualized instruction plans for students.
- Escorted students between classes, activities, field trips. as needed.
- Facilitated small group instruction for targeted skills development.
- Observed student behaviors in the classroom and monitored their responses to intervention strategies.
- Helped maintain a safe learning environment by adhering to school policies and procedures.
- Implemented positive reinforcement strategies when appropriate to encourage desired behaviors from students.
- Supported the implementation of adapted curriculum materials as directed by the teacher and administration.
- Maintained accurate records of student attendance, grades, behavior incidents.
- Provided emotional support to struggling students through one-on-one conversations.
- Coordinated community resources for families when necessary for additional assistance or services.
- Participated in parent and teacher conferences and other meetings related to student progress.
- Administered standardized tests according to district guidelines and regulations.
- Developed relationships with parents and guardians of assigned students providing them with updates on their child's progress throughout the year.
- Followed IEP plans and strategies and documented progress toward goals.
- Provided targeted assistance to reinforce classroom instruction.
- Worked directly with special needs students to provide one-on-one care and attention.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Supported English Language Learners by providing additional resources tailored towards their specific needs.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Training Instructor
WMATA
Washington, DC
05.2005 - 05.2017
- Assisted in the safe operation of trains, checked for proper equipment and ensured compliance with Federal Railroad Administration regulations.
- Monitored train speed to ensure adherence to schedules and safety regulations.
- Ensured that all passengers were safely aboard before departing from station stops.
- Conducted inspections of railcars for defects and reported any issues to management.
- Communicated with dispatchers on changes to train routes or arrival and departure times.
- Performed yard switching operations as needed to ensure efficient movement of cars within yards.
- Organized paperwork related to train operations such as manifests and switch lists.
- Supervised the work of assistant conductors when required during busy times or long trips.
- Adhered to safety protocols while handling hazardous materials such as explosives or chemicals.
- Reported delays due to weather conditions or mechanical failures to supervisors promptly.
Education
CERT - Leadership & Management
UMGC
OnlineSkills
- Lesson Plan Implementation
- Individualized Instruction
- Behavior Modeling
- Small Group Instruction
- Mathematics Instruction
- Behavior Management
- Special Education Support
Timeline
Customer Service Manager
Giant Food Stores
01.2024 - Current
Dedicated Aide
Center City Public Charter Schools
08.2017 - Current
Training Instructor
WMATA
05.2005 - 05.2017
CERT - Leadership & Management
UMGC
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