Robert Moore
Olympia
Summary
Results-driven Property Manager with expertise in project management and graphic design. Develops impactful marketing materials that boost community engagement and satisfaction. Leverages strong leadership to implement innovative strategies and cultivate resident relationships, enhancing overall community involvement.
Overview
25
25
years of professional experience
Work History
Freelance Graphic Designer & Video Editor
Self-Employed
10.2018 - Current
- Edit video and audio content for podcasts, interviews, promotional campaigns, and social media platforms, delivering polished, engaging final products.
- Designed marketing materials, including flyers, posters, social media graphics, and digital advertisements, enhancing brand visibility for businesses, entertainers, podcasts, and community events.
- Create custom logos, branding packages, and promotional assets tailored to each client's vision and marketing goals.
- Develop content optimized for YouTube, Instagram, Facebook, TikTok, and other digital platforms to increase audience engagement.
- Collaborate with clients from concept to completion, managing project timelines, incorporating feedback, and ensuring on-time delivery.
- Managed multiple client projects simultaneously, ensuring high quality and creativity while delivering exceptional customer service.
Driver
Uber/Lyft
10.2018 - Current
- Completed over 14,000 safe trips within 2 years, demonstrating commitment to safety and service excellence.
- Delivered reliable transportation for clients across Seattle-Tacoma metropolitan area, ensuring punctuality and comfort.
- Provide superior customer service with a sense of urgency, safety and kindness.
- Displayed a friendly and professional demeanor while interacting with clients.
- Facilitated positive social interactions, enhancing community connections and client satisfaction.
- Maintain neat and clean appearance and provide excellent customer service.
Assistant Manager
AvalonBay Communities
09.2008 - 11.2018
- Assisted in leading daily operations for a high-volume luxury residential community while supervising office and maintenance teams to ensure exceptional customer experiences.
- Supported sales and marketing initiatives to drive occupancy goals, converting prospect leads and promoting community amenities and services to prospective residents.
- Coached, trained, and motivated leasing consultants to achieve community sales goals and maintain operational excellence.
- Built strong resident relationships through outstanding customer service, conflict resolution, and consistent communication, contributing to high resident satisfaction and retention.
- Managed financial transactions, rent collections, reporting, and administrative operations with strong attention to accuracy, compliance, and detail.
- Planned and executed resident events and community engagement activities to enhance customer loyalty and improve resident experience.
- Conducted market research and monitored competitor communities to remain informed on market trends, pricing strategies, and customer expectations.
- Maintained high presentation and merchandising standards throughout the property to support brand image and create a welcoming community environment.
- Ensured compliance with company policies, fair housing regulations, and operational procedures while maintaining professionalism in a fast-paced environment.
Leasing Consultant
AvalonBay Communities
06.2006 - 09.2008
- Delivered personalized and engaging community tours that helped prospective residents identify the ideal apartment home, contributing to strong leasing performance and occupancy goals.
- Managed prospect leads throughout the full leasing cycle, including outreach, applications, lease preparation, move-ins, renewals, and resident support.
- Utilized consultative sales techniques to recommend floorplans, community amenities, and neighborhood features tailored to each resident’s lifestyle and preferences.
- Built meaningful relationships with prospective and current residents through exceptional customer service, consistent communication, and individualized follow-through.
- Supported leasing campaigns and resident retention strategies to enhance occupancy and resident satisfaction.
- Supported marketing and outreach initiatives by promoting community events, maintaining strong community presence, and contributing to resident engagement efforts.
- Maintained accurate lease files and customer records, streamlining administrative reporting with property management software and Microsoft Office.
- Ensured compliance with fair housing regulations, company policies, and operational procedures while maintaining professionalism in a fast-paced environment.
- Guided new team members, fostering a collaborative, customer-focused leasing environment.
Store Manager
Sunglass Hut
04.2004 - 05.2006
- Drove store sales and consistently achieved company goals by delivering exceptional customer experiences, identifying sales opportunities, and motivating the team to exceed performance expectations.
- Achieved weekly, monthly, and quarterly sales goals through team collaboration and effective strategy implementation.
- Led daily retail store operations, including recruiting, training, and developing high-quality sales associates.
- Recruited, trained, coached, and developed sales associates while fostering a collaborative, high-energy, and customer-focused team culture.
- Led by example on the sales floor by building strong customer relationships, delivering personalized service, and serving as a brand ambassador.
- Utilized coaching and mentorship strategies to inspire team growth, improve performance, and strengthen employee engagement and retention.
- Executed visual merchandising and brand presentation standards to create an inviting, fashion-forward retail environment that enhanced customer engagement and sales conversion.
Senior Customer Service Officer
Bank of America
01.2003 - 04.2004
- Processed work requests from all Northwest states, ensuring timely responses to customer needs.
- Open new deposit accounts; close/redeem accounts, process changes to existing accounts.
- Handle refunds, PR settlements, fund transfers, and cashier’s checks.
- Prepared client correspondence to facilitate clear communication and enhance customer satisfaction.
- Executed mortgage and tax transactions accurately, contributing to seamless financial operations.
Assistant Manager
Bank of America
08.2001 - 01.2003
- Coached and supported team of 17 associates to enhance performance and engagement.
- Resolved escalated customer calls to ensure timely and satisfactory outcomes.
- Assisted in daily forecast meetings to align team objectives with business goals.
- Provided support for account and system inquiries to enhance customer satisfaction.
Education
BS - Computer networking and technology
Arizona State University
Tempe, AZSkills
- Video editing
- Digital marketing
- Visual design
- Visual storytelling software proficiency
- Creative direction
- Client management
- Client engagement
- Collaboration techniques
- Time management
- Creative problem-solving
- Customer service
- Mentorship programs
- Creative direction
Timeline
Freelance Graphic Designer & Video Editor
Self-Employed
10.2018 - Current
Driver
Uber/Lyft
10.2018 - Current
Assistant Manager
AvalonBay Communities
09.2008 - 11.2018
Leasing Consultant
AvalonBay Communities
06.2006 - 09.2008
Store Manager
Sunglass Hut
04.2004 - 05.2006
Senior Customer Service Officer
Bank of America
01.2003 - 04.2004
Assistant Manager
Bank of America
08.2001 - 01.2003
BS - Computer networking and technology
Arizona State University