ROBERT MORAN
PENNSAUKEN
Summary
Experienced professional service technician with a solid foundation in diagnostics, repairs, and maintenance across a range of systems and equipment. Proven track record of collaborating effectively within teams to achieve and surpass set targets. Known for adaptability and reliability in fast-paced work settings, showcasing expertise in troubleshooting, customer service, and technical problem-solving.
Overview
16
16
years of professional experience
Work History
Service Technician
Automotive Shop Equipment Specialist
05.2020 - Current
- Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
- Diagnosed and resolved technical issues promptly to minimize downtime and maximize customer satisfaction
- Installed, configured, and tested new equipment according to specifications and industry standards
- Collaborated with cross-functional teams to troubleshoot complex problems and develop effective solutions
- Maintained accurate records of service calls, repairs performed, parts used, and other relevant information
- Provided exceptional customer service by addressing inquiries, explaining technical concepts, and offering guidance on equipment usage
- Conducted regular inspections to identify potential issues or areas for improvement in equipment performance
- Assisted customers in selecting the right products or services based on their specific needs and requirements
- Ensured compliance with safety regulations during all service activities to protect both customers and technicians
- Trained junior technicians on proper procedures for installation, maintenance, and repair tasks
- Developed preventive maintenance schedules for clients' equipment based on manufacturer recommendations
- Responded quickly to emergency service requests outside of regular working hours
- Maintained up-to-date knowledge of industry trends, technological advancements, and best practices through continuous learning
- Demonstrated expertise in troubleshooting electrical systems using diagnostic tools such as multimeters
- Coordinated with project managers to ensure timely completion of installations within budgetary constraints
Service Technician
Wilscot
09.2018 - 05.2019
- Act in accordance with Williams Scotsman Safety, Transportation, and Environmental Policies.
- Lead and act to promote employee health and safety results through creating a safer workplace, DuPont STOP, training and observations, and regularly scheduled assessments of the branch.
- Attend periodic safety meetings
- Maintain a clean and organized work area.
- Operate a company vehicle safely and maintains a valid driver’s license and excellent driving record free from points
- Perform repairs to mobile office trailers including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repair.
- Perform check-in/out (off/on rent) inspections of off rented buildings by physically inspecting to determine repair scope of work, as well as damages for invoicing the customer. Create floor plan drawings as needed.
- Perform modifications as requested by customers.
- Maintain proper inventory levels of all equipment/tools/parts/VAPS needed for service tasks.
- Provide courteous customer service as needed over the phone and in person. Explain all repairs and services to customers.
- Ensure trailers are ready for scheduled delivery dates at stated quality levels.
- Perform service related tasks in the yard as requested.
- Complete appropriate paperwork for deliveries, pick-ups and service calls.
- Perform HVAC system checks and maintenance per company guidelines.
- May be assigned duties at field locations as business needs.
Parts Specialist
Carquest
11.2016 - 09.2018
- Write estimates for all cars ordering parts that come through as orders.
- Build up bins with parts ready for all mechanics.
- Counting of inventory items to maintain zero shrink.
- Shipping and receiving of all car parts
Fuel Service Associate
Wawa
07.2016 - 11.2016
- Greet customers and provide an enjoyable shopping experience for all customers.
- Put gas in customer’s cars.
- Take cash or credit/debit cards for payment.
- Wash windows of customer’s car. Respond to customer requests in a timely manner.
- Maintain proper cash levels.
- Complete gasoline housekeeping functions including; cleaning, dusting, sweeping, and emptying trash.
- Communicate with the management team regarding customer requests.
Assistant Teacher
Children of America
02.2015 - 04.2016
- Take care of children (infants, toddlers, etc.).
- Help children with after school homework.
- Watch over children throughout the day while they perform different activities such as reading, writing, class projects, and activities inside and outside.
- Clean classrooms. Prepare meal meals such as breakfast and lunch, sometimes dinner.
- Take children on class trips.
- Deal with minor injuries.
- Children with special needs often require other forms of care that assistant teachers provide.
- Assistant teachers work with children, disabled or otherwise, to improve both their academic and social skills.
- Contact parents in the event of a serious injury or disciplinary issue.
Shift Manager
Auto zone
05.2010 - 03.2012
- Answer customers' questions about merchandise
- Advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Transport packages to customers' vehicles.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Loss Prevention
Ross
04.2009 - 04.2010
- Implement or monitor processes to reduce property or financial losses.
- Investigate known or suspected internal theft, external theft, or vendor fraud.
- Conduct store audits to identify problem areas or procedural deficiencies.
- Direct work of contract security officers or other loss prevention agents.
- Identify and report merchandise or stock shortages.
- Inspect buildings, equipment, or access points to determine security risks.
- Maintain documentation or reports on security-related incidents or investigations.
- Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
- Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses.
- Prepare written reports on investigations. Recommend new or improved processes or equipment to reduce risk exposure.
- Train establishment personnel in loss prevention activities.
- Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks.
- Conduct employee background investigations and review reports with operational or human resources managers.
- Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.
- Recommend methods to reduce potential financial fraud losses.
- Respond to critical incidents, such as catastrophic events, violent weather, or civil disorders
Education
High School Diploma -
Pennsauken High School
06.2005
Skills
- Skilled in operating large trailers safely
- Experienced in tool usage and maintenance
- Strong one-on-one communication skills
- Experienced in document and spreadsheet management
- Licensed driver with clean record
- Manage tasks autonomously
- System setup and troubleshooting
- Detail-oriented approach
- Scheduled maintenance practices
- Service excellence
- Versatile in dynamic environments
- Effective problem-solving skills
- Proficient in power tool usage
- Proficient in repair methods
- Customer-focused demeanor
- Manual handling expertise
- Quality assessment
- Equipment evaluation
- System setup expertise
- Customer relationship management
- Inventory management
- Safety procedures adherence
- Effective issue resolution
- Drywall installation
- Verbal and written communication
- Hand tools
- Mechanical tools
- Equipment maintenance
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Service Technician
Automotive Shop Equipment Specialist
05.2020 - Current
Service Technician
Wilscot
09.2018 - 05.2019
Parts Specialist
Carquest
11.2016 - 09.2018
Fuel Service Associate
Wawa
07.2016 - 11.2016
Assistant Teacher
Children of America
02.2015 - 04.2016
Shift Manager
Auto zone
05.2010 - 03.2012
Loss Prevention
Ross
04.2009 - 04.2010
High School Diploma -
Pennsauken High School
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