Summary
Overview
Work History
Education
Skills
Timeline
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Robert Morgan

Damascus,VA

Summary

Accomplished Manager adept in strategic planning and operations management. Skilled in fostering cross-functional teamwork and customer relationships, significantly enhancing productivity and financial stability. Expert in complex problem-solving and staff management, ensuring project completion within budget and deadlines.

Overview

29
29
years of professional experience

Work History

Manager

Servpro of Boone
08.2019 - 09.2023
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Production Manager

General Dynamics
05.2016 - 07.2019
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Managed internal operational standards and productivity targets.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Estimated labor requirements to support anticipated workload.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Coordinated with other departments to align production with customer requirements.

Program Manager

General Dynamics
07.2005 - 06.2016
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Interacted with customers and clients to identify business needs and requirements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Network Administrator

General Dynamics
03.1995 - 07.2005
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Monitored system performance and responded to alerts.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
  • Diagnosed and resolved hardware and software issues.
  • Installed and configured network printers and other peripheral devices.

Education

High School Diploma -

Holston High School
Damascus, VA
06.1989

Skills

  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Schedule Preparation
  • Performance Evaluations
  • Business Administration
  • Budget Control
  • Business Planning
  • Problem Resolution

Timeline

Manager

Servpro of Boone
08.2019 - 09.2023

Production Manager

General Dynamics
05.2016 - 07.2019

Program Manager

General Dynamics
07.2005 - 06.2016

Network Administrator

General Dynamics
03.1995 - 07.2005

High School Diploma -

Holston High School

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Robert Morgan