Robert Morin

My Team FY25 YOY Accomplishments:

• Achieved 24.3% increase in GM per Call through targeted call-quality coaching and strategic adjustments.
• Enhanced conversion rate by 473 basis points, indicating significant improvement in sales efficiency.
• Boosted gross margin by 178 basis points, promoting profitable selling behaviors across the sales team.
• Delivered $9.6M in topline revenue and $3.88M in gross margin during fiscal year 2025.

The results listed above were accomplished despite a reduction of total contacts by 23.4% in Sales Opportunities.

• Prepare and present comprehensive monthly, quarterly, and annual sales forecasts to Sr. management.
• Collaboration with Marketing and Product Development teams to align strategies and drive revenue growth.
• Facilitate ongoing training sessions to develop team competencies and elevate overall sales performance.

• Generated sales revenue through consultative live-chat conversations using a tailored Sales Process
• Developed expert-level knowledge of products, promotions, and internal systems.
• Consistently delivered high customer satisfaction and conversion performance by hitting 1 Million Dollar my first full year in the department and every year after.
• Communicated process gaps and improvement opportunities to leadership

• Managed pre-need and at-need clients, combining compassionate service with consultative sales
• Conducted external prospecting through door-to-door outreach and social media
• Coordinated funeral services, logistics, vendors, and merchandise selection

• Managed and grew an industrial customer territory through relationship-based selling
• Generated new business through prospecting and repeat client engagement
• Processed orders, coordinated deliveries, and collected payments

• Promoted into leadership role overseeing four mechanics and daily operations
• Implemented scheduling and workflow improvements to increase efficiency
• Oversaw equipment maintenance and warehouse projects