Robert Morman
Cheyenne,WY
Summary
Proven Sales Manager with a track record of boosting sales and client satisfaction at Ken Garff through effective relationship building and strategic account management. Excelled in staff leadership, driving performance, and utilizing sales expertise to exceed targets. Demonstrates exceptional decision-making and a positive approach, ensuring lasting customer loyalty and significant revenue growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Sales Manager
Ken Garff
2021.09 - 2024.03
- Structure loans that are in guidelines with lenders parameters. Always protecting our business.
- Worked with customers and lenders on a daily, cleared stipulations that are required for the loan.
- Being precise on a loan decision, also finding ways to make a loan for the customer.
- Managed approximately 30 incoming calls, emails per day from customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built Long-Lasting client relationships through excellent customer service and consistent followup.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Manager
Spradley Barr
2018.01 - 2021.09
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Professional
Spradley Barr
1998.01 - 2018.01
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Service Specialist
United States Air Force, USAF
1985.06 - 1989.04
- Honorable Discharge with Good Conduct Medal.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained accurate records of daily sales transactions and inventory levels, providing data-driven insights for management decisions.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Managed budgetary constraints effectively, minimizing expenses while maintaining high-quality offerings.
Education
High School Diploma -
Cedaredge High School
Cedaredge, CO05.1985
Skills
- Securing loans
- Staff Management
- Goals and performance
- Inspecting vehicle values
- Client Relationship Management
- Direct Sales
- Positive and upbeat
- Account Management
- Rapport and relationship building
- Decision-Making
Accomplishments
- Awarded “Salesman of the Month” multiple times over career.
- Achieved Sales Excellence Award; High customer service satisfaction and market share for Wyoming.
- Exceeded monthly quota numerous times.
Certification
- Dealer Sales Management Training - 2018
- Resource Finance Training - 2019
- Selling in the 21st Century - 2001
Timeline
Sales Manager
Ken Garff
2021.09 - 2024.03
Sales Manager
Spradley Barr
2018.01 - 2021.09
Sales Professional
Spradley Barr
1998.01 - 2018.01
Service Specialist
United States Air Force, USAF
1985.06 - 1989.04
High School Diploma -
Cedaredge High School
- Dealer Sales Management Training - 2018
- Resource Finance Training - 2019
- Selling in the 21st Century - 2001
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