Robert M. Ortiz
Stocker/Customer Service Representative
Menlo Park,CA
Summary
Customer-focused Retail and Consumer Service Professional with 6 years of experience in sales, inventory management, and customer relations. Skilled in optimizing stock levels, merchandising, and ensuring efficient store operations. Proven ability to enhance customer satisfaction and contribute to a positive shopping experience. Adept at problem-solving, teamwork, and delivering high-quality service to meet business goals.
Overview
7
7
years of professional experience
Work History
Inventory Specialist
Nordstrom Inc.
11.2024 - Current
- Completed physical inventory counts each month
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
FC Associate
Amazon
11.2017 - 12.2022
- Followed proper packaging requirements depending on order size and type
- Delivered products, as a member of picking team
- Operated handheld scanners to track merchandise throughout fulfillment process
- Packed merchandise for delivery and moved items to delivery area
- Wrapped and moved pallets to designated carrier area
- Used handheld scanner to sort products onto appropriate shelves daily
- Inspected incoming material before scanning it and separated defective items with 100% accuracy
- Continuously pulled items weighing up to 40 pounds off carts and placed on correct shelves
- Maintained compliance with company safety policies and called out safety concerns
- Followed procedures at all times for personal and team safety
Material Handler III - International Shipping Department
Cepheid
01.2022 - 03.2022
- Scanned and sorted packages to stage for delivery drivers
- Sealed boxes and cases with filling and taping equipment
- Wrapped orders in plastic material prior to loading
- Loaded and unloaded trucks, operated de-palletizing equipment
- Operated lift and hand trucks to transfer materials to and from target areas
- Picked and processed orders
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards
- Prevented product damage by carefully loading and unloading materials
- Used hand-held scanners and physical logs to accurately track item movements
- Increased productivity, utilizing forklifts and other material handling equipment effectively
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers
Education
GED -
Ceres Adult School
Ceres, CASkills
Pallet jack experience
Shipping and receiving
Material handling
Dependable
Well grounded
Product organization
Heavy lifting
Operating forklift
Ability to quickly retain new information
Power to prioritize
Handle multiple tasks in a challenging environment
Inventory control
Timeline
Inventory Specialist
Nordstrom Inc.
11.2024 - Current
Material Handler III - International Shipping Department
Cepheid
01.2022 - 03.2022
FC Associate
Amazon
11.2017 - 12.2022
GED -
Ceres Adult School