Robert M. Ortiz
Stocker/Customer Service Representative
Menlo Park,CA
Summary
Customer-focused Retail and Consumer Service Professional with 6 years of experience in sales, inventory management, and customer relations. Skilled in optimizing stock levels, merchandising, and ensuring efficient store operations. Proven ability to enhance customer satisfaction and contribute to a positive shopping experience. Adept at problem-solving, teamwork, and delivering high-quality service to meet business goals.
Overview
7
7
years of professional experience
Work History
Inventory Specialist
Nordstrom Inc.
11.2024 - Current
- Completed physical inventory counts each month
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
FC Associate
Amazon
11.2017 - 12.2022
- Followed proper packaging requirements depending on order size and type
- Delivered products, as a member of picking team
- Operated handheld scanners to track merchandise throughout fulfillment process
- Packed merchandise for delivery and moved items to delivery area
- Wrapped and moved pallets to designated carrier area
- Used handheld scanner to sort products onto appropriate shelves daily
- Inspected incoming material before scanning it and separated defective items with 100% accuracy
- Continuously pulled items weighing up to 40 pounds off carts and placed on correct shelves
- Maintained compliance with company safety policies and called out safety concerns
- Followed procedures at all times for personal and team safety
Material Handler III - International Shipping Department
Cepheid
01.2022 - 03.2022
- Scanned and sorted packages to stage for delivery drivers
- Sealed boxes and cases with filling and taping equipment
- Wrapped orders in plastic material prior to loading
- Loaded and unloaded trucks, operated de-palletizing equipment
- Operated lift and hand trucks to transfer materials to and from target areas
- Picked and processed orders
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards
- Prevented product damage by carefully loading and unloading materials
- Used hand-held scanners and physical logs to accurately track item movements
- Increased productivity, utilizing forklifts and other material handling equipment effectively
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers
Education
GED -
Ceres Adult School
Ceres, CASkills
Pallet jack experience
Timeline
Inventory Specialist
Nordstrom Inc.
11.2024 - Current
Material Handler III - International Shipping Department
Cepheid
01.2022 - 03.2022
FC Associate
Amazon
11.2017 - 12.2022
GED -
Ceres Adult School
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