Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERT MORT, JR.

Statesboro,GA

Summary

Dynamic leader with proven expertise in staff management and customer service, honed at SOS Radial Tire Service. Excelled in optimizing team performance and enhancing customer satisfaction, significantly reducing turnover. Skilled in inventory management and task delegation, demonstrating a keen ability to maintain operational excellence and profitability.

Overview

25
25
years of professional experience

Work History

TRUCKSHOP MANAGER/Commercial Parts Manager

SOS RADIAL TIRE SERVICE
01.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled costs to keep business operating within budget and increase profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

MECHANIC/Small Business Owner

BOBCAT TRUCK AND TRAILER REPAIR
09.2009 - 01.2012
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Repaired and replaced worn and damaged components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Disassembled defective parts to make proper repairs.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Mechanic

ADVANTAGE TIRE AND ALIGNMENT
01.2000 - 08.2009
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Repaired and replaced worn and damaged components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.

Education

High School Diploma -

SOMERSET COUNTY HIGH SCHOOL
06-1985

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation

Timeline

TRUCKSHOP MANAGER/Commercial Parts Manager

SOS RADIAL TIRE SERVICE
01.2012 - Current

MECHANIC/Small Business Owner

BOBCAT TRUCK AND TRAILER REPAIR
09.2009 - 01.2012

Mechanic

ADVANTAGE TIRE AND ALIGNMENT
01.2000 - 08.2009

High School Diploma -

SOMERSET COUNTY HIGH SCHOOL

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ROBERT MORT, JR.