Robert Moulder
Saia LTL
IN
19
years of professional experience
Dynamic Supervisor at Saia LTL with a proven track record in operations management and staff development. Expert in training and mentoring teams, enhancing productivity by implementing efficient workflows. Strong analytical thinker, adept at resolving conflicts and improving customer satisfaction through effective communication and strategic planning.
Work History
Supervisor
19 Years- Supervised dock operations to ensure safe, efficient freight movement and on-time linehaul coordination.
- Monitored loading and unloading activities, verifying shipment accuracy and proper handling standards.
- Trained employees on safety procedures, freight sorting, and equipment operation.
- Coordinated daily work assignments to maintain consistent productivity across warehouse shifts.
- Resolved service issues by communicating with drivers, dispatch, and terminal staff.
- Enforced compliance with company policies, OSHA standards, and cargo security requirements.
- Reviewed operational reports to identify workflow gaps and improve dock efficiency.
- Led team performance efforts, supporting accountability, attendance, and quality expectations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Driver Trainer
18 Years 11 Months- Trained drivers on DOT compliance, defensive driving, and Saia LTL safety procedures.
- Evaluated driver performance during road tests, backing maneuvers, and pre-trip inspections.
- Coached new hires on linehaul routes, dock practices, and trailer handling.
- Reinforced CSA standards and accident-prevention habits through hands-on instruction.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Strategic planning
Inventory control
Staff development
Staff discipline
Analytical thinking
Team building
Processes and procedures
Operations management
Process improvement
Process monitoring and improvement
Project management
Relationship building
Schedule development
Policy enforcement
Project planning
Public speaking
Priority management
Conflict resolution
Inventory oversight
Expectation setting
Negotiation
[Software] experience
[Software] experience
Business administration
[Software] experience
[Software] experience
Financial management
Waste reduction
[Software] experience
Business development
Verbal and written communication
Contract management
Industrial hygiene
Safety protocols
Coaching and mentoring
Policy and procedure development
Risk management
Budget management
Performance management
Human resources management
Staff education
Problem-solving
Multitasking Abilities
Multitasking
Time management
Computer skills
Excellent communication
Adaptability and flexibility
Effective communication
Organizational skills
Problem resolution
Customer relations
Active listening
Professionalism
Interpersonal skills
Adaptability
Self motivation
Reliability
Task prioritization
Idea development and brainstorming
Written communication
Data analysis
Interpersonal communication
Problem-solving aptitude
Analytical skills
Time management abilities
Professional demeanor
Team collaboration
Continuous improvement
Goal setting
Problem-solving abilities
Positive attitude
Teamwork
Team leadership
Professional and courteous
Work Planning and Prioritization
Scheduling and coordinating
Managing operations and efficiency
Customer relationship management
Hiring and training
Employee training
Recruitment and hiring
Training and development
Team development
Good judgment
Timeline
Supervisor
Saia LTL
11.2007 - 11.2026Read More
Driver Trainer
Saia LTL
11.2007 - 10.2026Read More
Henryville
High School Diploma
Read More