Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Mounts

Lyons,IL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Sharp Chesapeake VA planer with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.

Overview

7
7
years of professional experience

Work History

Load Planner

Triton Logistics
03.2021 - Current
    • Processed customer orders, planned and optimized shipments into loads and tendered freight
    • Oversaw freight preparation to keep regulations and client requirements satisfied.
    • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
    • Directed dispatching, routing, and tracking of 10 fleet vehicles.
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
    • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
    • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
    • Generated reports to track deliveries and maintain proper records and documentation.
    • Analyzed customer feedback and provided solutions to improve customer service.
    • Minimized cost of operations by optimizing routes for drivers to align with budget.
    • Worked closely with personnel, customers, and contractors to resolve problems.
    • Motivated workers to exceptional performance through implementation of new strategies.
    • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
    • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
    • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

Logistics Coordinator's

Bond Transit
02.2018 - 02.2021
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Managed customer accounts and invoicing.
  • Utilized customer feedback to improve customer service.

Dispatcher

Everywhere Logistics
03.2016 - 01.2018
    • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Directed dispatching, routing, and tracking of [12 MAN} fleet vehicles.
    • Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.
    • Analyzed customer feedback and provided solutions to improve customer service.
    • Answered phone calls and responded to customer emails.
    • Monitored vehicle locations to coordinate timely arrivals.
    • Assisted in resolving customer complaints and grievances.
    • Monitored and tracked dispatch communication systems.
    • Scheduled deliveries and pickups according to customer needs.
    • Utilized dispatch software to enter customer orders, deliveries and receipts.
    • Scheduled and organized delivery routes.
    • Provided customers with information on products and services.
    • Managed customer accounts
    • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
    • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
    • Maintained updated and detailed records of calls in physical and electronic database.

Education

Lakeland Community College
Willoughby, OH

GED -

Lakeland Community College
Willoughby, OH
07.2011

Skills

  • Active Listening
  • Carrier Negotiations
  • Safety Processes
  • Negotiation
  • Service Planning
  • Communication Equipment Operation
  • Complex Problem-Solving
  • Critical Thinking
  • Equipment Location Identification
  • Database Maintenance
  • Customer File Maintenance
  • Troubleshooting
  • Transportation Methods
  • Microsoft Windows
  • Processing Orders
  • Dispatching Field Personnel
  • Assisting Dispatch
  • Training New Hires
  • Fleet Dispatching
  • Schedule Coordination
  • Dispatching Workers
  • Over the Road Trucking
  • Trucking Dispatching
  • Prioritizing Calls
  • Personnel Monitoring
  • Navigation Support
  • Work Personnel Advisement
  • Customer Service
  • Web Browser Software
  • Routing Orders
  • Coordination
  • Paperwork Submission
  • Speaking
  • Microsoft Word
  • Microsoft Excel
  • Closing Tickets
  • Customer Relationship Management
  • Updating Logs
  • Adjusting Routes
  • Improving Operations
  • Time Management
  • Speech Clarity
  • Special Requests
  • Verifying Coverage
  • Maintain Records
  • Vehicle Dispatch

Timeline

Load Planner

Triton Logistics
03.2021 - Current

Logistics Coordinator's

Bond Transit
02.2018 - 02.2021

Dispatcher

Everywhere Logistics
03.2016 - 01.2018

Lakeland Community College

GED -

Lakeland Community College

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Robert Mounts