Robert Mounts
Hampton,VA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Clerk
Hampton Police Department
02.2022 - Current
- Communicates with officers via Radio to assist with warrant checks and DMV records.
- Assists Citizens over the phone or in the lobby with inquiries requiring the utilization of the Computer Aided Dispatch system and or the Local Police Database.
- Utilizes NCIC/VCIN terminal to enter/modify/clear Stolen Vehicles, License Plates, and Firearms, Missing People, Juvenile Runaways, and Wanted Subjects.
- Interacts with other jurisdictions in order to assist in police-related tasks, such as confirming the stolen/missing/wanted status of a subject, or requesting an attempt to locate a subject.
- Assists other Administrative Coworkers with obtaining details on subjects, calls for service, or other Incident Based Reports.
- Ensures the security of the Public Safety Building after normal business hours
- Takes on minor roles of the Records department, Warrants department, and Property&Evidence department after normal business hours.
911 Emergency Dispatcher
Hampton Police Department
09.2021 - 02.2022
- Receives emergency/non-emergency calls from the public requesting police, fire, or other emergency services. Determines the nature of the call, the priority, the location, and number of necessary units to respond. Dispatches units to the call. Maintains accurate status and locations of police units.
- Operate fixed based communications and ancillary equipment including the 911 system, multi-phone line system, enters all relevant information into the Computer Aided Dispatch (CAD) system.
- Be able to work efficiently and rapidly in stressful environments and deal with emergency oriented situations.
Front End Associate
Food Lion Grocery
11.2015 - 10.2016
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Maintained a clean and inviting store environment, promoting a positive shopping experience for all customers.
- Consistently met or exceeded individual sales targets set by store management on a regular basis.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Pushed to be the #1 store in both speed and accuracy in VA.
Education
High School Diploma -
Kecoughtan High School
522 Woodland Rd, Hampton, VA 2366906.2014
Skills
- Excellent Communication
- Radio Etiquette
- Task Prioritization
- Multitasking Abilities
- Problem-Solving
- Computer Proficiency
- Attention to Detail
- Critical Thinking
- Confidentiality Handling
- Typing Speed
- Research and Data Analysis
Certification
NCIC/VCIN Levels A&B
Emergency Medical Dispatch
CPR
Affiliations
- Musician
Timeline
Information Clerk
Hampton Police Department
02.2022 - Current
911 Emergency Dispatcher
Hampton Police Department
09.2021 - 02.2022
Front End Associate
Food Lion Grocery
11.2015 - 10.2016
High School Diploma -
Kecoughtan High School
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