Robert Mueller
Sacramento,CA
Summary
Military professional with 14 years of experience in leading, supervising, counseling and training personnel. Extensive knowledge in preparing for major events, conducting inventory, and arranging training schedules. Ensured companies conducted mandatory training and certification requirements. Leadership experience, event coordinating, safety training, inventory control, scheduling meetings, interfacing with customers, organizational and communication skills, order equipment and materials, training and mentoring, team building and decision making.
Overview
19
19
years of professional experience
Work History
Lead Store Associate
Defense Commissary Agency
01.2024 - Current
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Coordinated shipping schedules with carriers to ensure on-time delivery of goods while minimizing transportation costs.
- Provided exceptional customer service when addressing inquiries from internal departments or external partners regarding inventory availability or shipment status.
Security Officer
Defender Security
08.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Store Associate
Defense Commissary Agency, DECA
02.2019 - 08.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
Vendor Stocker
Acosta
09.2016 - 02.2019
- A defined level of product knowledge, sales ability, customer relation skills.
- Responsible for stocking products according to Grocery Standards, cleaning work areas and unloading stock.
- Maintain merchandise presentation by stocking and rotating merchandise.
- Placed products in correct storage locations to keep stock areas organized.
Operations Supervisor
US Army
03.2015 - 09.2016
- Coordinated and executed all department events to include community events for dignitaries and Commanding Generals
- Prepared operation orders and memorandum of instructions and training schedules for five companies
- Served as chief liaison between department and installation operations
- Tasked companies for support operations within the department.
Training Instructor
US Army
03.2013 - 03.2015
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Evaluated training needs and developed appropriate class offerings.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in training department and developed training courses to meet identified needs.
- Coached junior training staff on correct procedures and optimization strategies.
- Monitored participant workflow and behaviors throughout training process.
- Lead, supervised, counseled and trained up to 60 individuals for 10 week training cycles.
- Assisted and advised the Senior Manager on all matters relevant to the operations.
Team Leader
US Army
06.2006 - 03.2013
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Coordinated shipping schedules with carriers to ensure on-time delivery of goods while minimizing transportation costs.
- Provided exceptional customer service when addressing inquiries from internal departments or external partners regarding inventory availability or shipment status.
Education
High School Diploma -
Central Dauphin East High School
Harrisburg, PANo Degree - Management And Leadership
US Army Advanced Leadership Course
Ft. Drum, NY03.2011
Explosive Ordnance Clearance Agent - Explosive Ordnance/Bomb Disposal
Explosive Ordnance Clearance Agent
Huntsville, AL03.2010
Skills
- Merchandising and Display
- Merchandise Receiving and Handling
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- POS System Operations
- Critical Thinking
- Dispute Mediation
- Safety Oversight
- Report Writing
- Detail Oriented
- Surveillance
- Emergency Response
- Access Control
- Security Screenings
- Metal detector operation
Timeline
Lead Store Associate
Defense Commissary Agency
01.2024 - Current
Security Officer
Defender Security
08.2023 - 01.2024
Store Associate
Defense Commissary Agency, DECA
02.2019 - 08.2023
Vendor Stocker
Acosta
09.2016 - 02.2019
Operations Supervisor
US Army
03.2015 - 09.2016
Training Instructor
US Army
03.2013 - 03.2015
Team Leader
US Army
06.2006 - 03.2013
High School Diploma -
Central Dauphin East High School
No Degree - Management And Leadership
US Army Advanced Leadership Course
Explosive Ordnance Clearance Agent - Explosive Ordnance/Bomb Disposal
Explosive Ordnance Clearance Agent
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