Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Robert Muller

Boynton Beach,Florida

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

24
24
years of professional experience

Work History

Account Manager

Palm Beach Broward Landscaping
10.2020 - 04.2023
  • Served Property Managers and customers with knowledgeable, friendly support at every stage of Lawn maintenance, Landscape Design, and Installation.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Created schedules for communities and customers, effectively managed crews and day to day operations to ensure timely completion of scheduled jobs.
  • Negotiated prices, terms of sales and service agreements.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Met existing customers to review current services and expand sales opportunities.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Quoted prices, credit terms and other bid specifications.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Owner/Operator

Above All Property Services
06.1999 - 03.2014
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Prepared annual budgets with controls to prevent overages.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Trained and motivated employees to perform daily business functions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established foundational processes for business operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Operations Manager

Annco Maintenance
07.2015 - 08.2020
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

Diploma - General

Marjory Stoneman Douglas High School
Parkland, FL
05.1997

Skills

  • Managing Advertising Packages
  • Revenue Retention
  • Collections Expertise
  • Database Management
  • Persuasive Negotiations
  • Business Development
  • Sales Tactics
  • Order Management
  • Business Negotiation
  • Staff Development

Timeline

Account Manager

Palm Beach Broward Landscaping
10.2020 - 04.2023

Operations Manager

Annco Maintenance
07.2015 - 08.2020

Owner/Operator

Above All Property Services
06.1999 - 03.2014

Diploma - General

Marjory Stoneman Douglas High School

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Robert Muller