ROBERT MURILLO
Fort Worth,TX
Summary
OPERATIONS MANAGER Multi-talented, bilingual Operations Manager with a solid track record of success in driving employee engagement, enhancing performance, and increasing customer satisfaction. Specialize in evaluating clients’ needs and managing multimillion-dollar projects. Adept at building loyalty and long-term relationships with customers while consistently achieving company goals. Skilled in developing and coaching teams to excel by instilling a culture of teamwork and inspiring unity toward common objectives. Excellent cross-functional team collaborator with success in providing management across multiple departments and partnering with leadership team to drive strategies. Proficient in Microsoft Office Suite. AREAS OF SKILL Team Leadership/Management Operations Management Performance Management Team Training/Coaching/Mentoring Forecasting & Financial Planning Budgeting/Expense Management Account Management Human Resources Building Maintenance
Overview
20
20
years of professional experience
Work History
Director of Operations
Xclusive Services
08.2020 - 07.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Building Maintenance Station Manager
NATIONAL AVIATION SERVICES, Southwest Airlines
01.2018 - 08.2020
- Oversaw all aspects of operations
- Performed daily scheduling of building maintenance operations
- Reported daily and weekly to NAS director and NAS Station project managers on all activity for the proceeding weeks
- Enhanced performance, increased customer satisfaction, and drove employee engagement through strategy design and execution
- Improved efficiency by ensuring cleanliness and orderliness of the entire facility, including the stock room and all equipment
- Received excellent quarterly reviews from Southwest Airlines for outstanding building upkeep and consistently passing TSA audits
- Monitored all productivity, met all NAS and SWA customer standards, and delivered excellent results in inventory management
- Trained 75+ airport personnel in facility and worked closely with TSA in the airport on all aircraft cleaning and security search procedures.
Operations Manager
CORPORATE BUILDING SERVICES
12.2014 - 12.2017
- Managed day to day operations in the areas of staffing, safety and sanitation, customer satisfaction, overnight janitorial operations functions, and staff performance
- Led staffing of cleaning crews for large hotels in Texas and
- Arizona, including Hilton Anatole, Omni's, Sheratons, and Embassy Suites
- Trained hundreds of team members on cleaning/maintenance tasks and managed 20 supervisors with up to 600 personnel
- Instrumental in improving all staff performance and customer satisfaction survey results
- Maintained overall safety by ensuring compliance with safety and sanitation policies.
General Manager
JANITORIAL SUPPLIES COMPANY
05.2009 - 12.2014
- Met labor and expense budget by using effective methods to ensure staffing remained at acceptable levels
- Assessed performance and quickly corrected conduct by retraining and creating employee corrective action and development plans
- Managed inventory by monitoring and replenishing cleaning products and stocking items
- Oversaw all aspects of operations, including vendor relationships
- Sourced products for demographic genres and monitored performance through metrics
- Reviewed and approved preparation of accounting analysis for financial reporting, budgetary planning, and submittal for capital expenditures
- Managed payroll preparation process
- Developed strategies to enhance performance, increase customer satisfaction, and drive employee engagement
- Led and developed a cleaning crew up to 50 workers
- Developed strategies to increase business and provided unrivaled customer service
- Increased management's effectiveness by recruiting, selecting, orienting, and training employees.
Operations Manager
AMERITEMPS
04.2003 - 05.2009
- Oversaw 7 departments, including Recruiting, Human Resources, Accounting, and Marketing
- Managed all office operations and led a staff of 8-10 recruiters
- Ensured day-to-day recruiting needs of the branch were met
- Recruited, trained, and supervised all office staff
- Led a 15% revenue increase by coaching staff on effective prospecting and business development
- Played an integral role in developing the branch's budget and goals
- Conducted ongoing review of agency resources and made recommendations accordingly
- Developed recruiting staff to perform their positions competently by providing consistent leadership, training, and feedback.
Education
Associate’s Degree - Business/Nursing
Howard Junior College
Big Spring, TXSkills
Team Leadership / Management
Operations Management
Performance Management
Team Training / Coaching / Mentoring
Forecasting & Finance Planning
Budgeting / Expense Management
Account Management
Human Resources
Building Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Xclusive Services
08.2020 - 07.2023
Building Maintenance Station Manager
NATIONAL AVIATION SERVICES, Southwest Airlines
01.2018 - 08.2020
Operations Manager
CORPORATE BUILDING SERVICES
12.2014 - 12.2017
General Manager
JANITORIAL SUPPLIES COMPANY
05.2009 - 12.2014
Operations Manager
AMERITEMPS
04.2003 - 05.2009
Associate’s Degree - Business/Nursing
Howard Junior College
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