Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Muro

Anaheim,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Love to problem solve and enjoy new challenges. Looking to further my experience.

Overview

12
12
years of professional experience

Work History

Haunted Mansion Lead

Walt Disney World Resort
Anaheim, CA
05.2023 - Current
  • Maintained a safe operating environment for attraction
  • Offered assistance and support to fellow team members on a regular basis
  • Ensured timely completion of breaks
  • Facilitated understanding of roles for new cast members
  • Enhanced productivity through effective teamwork with Cast
  • Provided exceptional customer service by promptly resolving all inquiries and issues

Cast Member

Walt Disney World Resort
Anaheim, CA
11.2018 - Current
  • Adhered to safety guidelines while working at the attraction
  • Demonstrated proficiency in operating and maintaining rides within the park such as Splash Mountain, Haunted Mansion, and Winnie the Pooh.
  • Customer service
  • Managed and resolved customer inquiries
  • Worked alongside fellow team members to ensure exceptional customer satisfaction.

Operations Manager

Canon Solutions America
Long Beach, CA
11.2012 - Current
  • Managed a team of 18 employees across 3 states.
  • Manage Account Portfolio consisting of 7 accounts
  • Coordinated and organized employee schedules
  • Managed call out schedules, vacations, and time off requests.
  • Successfully handled multiple device implementations across different accounts.
  • Successfully monitored and analyzed budgetary outcomes for all accounts
  • Successfully submitted monthly billing files for bill back purposes.

Education

Some College (No Degree) - Admin of Justice

Gavilan College
Gilroy, CA

Skills

  • Poised
  • Creative
  • Production Support
  • Director collaboration
  • Exceptional communicator
  • Enthusiastic
  • Adaptable
  • Operations Management
  • P&L Management
  • Performance reporting
  • Customer Service
  • Inventory Management
  • Data Analysis
  • Logistics Oversight
  • Business Development
  • Logistics Management
  • Policies and procedures implementation
  • Work flow planning
  • Expense Reports

Languages

Spanish
Native/ Bilingual

Timeline

Haunted Mansion Lead

Walt Disney World Resort
05.2023 - Current

Cast Member

Walt Disney World Resort
11.2018 - Current

Operations Manager

Canon Solutions America
11.2012 - Current

Some College (No Degree) - Admin of Justice

Gavilan College

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Robert Muro