Robert Murphy
Lawrenceville,GA
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and streamlining operations at GPS Hospitality. Demonstrated expertise in staff leadership and problem-solving, achieving significant improvements in team efficiency and client loyalty. Skilled in package handling and maintaining high standards of service, driving success through attention to detail and exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Courier
Richwood Courier LLC
08.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
General Manager
GPS Hospitality
01.2020 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Part Sales Manager
Autozone
09.2022 - 01.2023
- Assisted in budget development for the department, closely monitoring expenses to reduce costs.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Streamlined inventory management with consistent monitoring and timely reordering of parts.
- Implemented effective marketing strategies to promote products and services to potential clients.
Education
High School Diploma -
Ste. Genevieve High School
Ste. Genevieve, MO05-2019
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Package handling
- Excellent driving skills
- Time management
- Valid Driver's license
- Decision-making
- Staff supervision
- Staff leadership
- Cross-training staff
- Team development
Accomplishments
- Supervised team of 10-20 staff members.
- Resolved product issue through consumer testing.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Worked with supervisors to redesign outdated and inefficient protocols for future users
Certification
- Servsafe Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Courier
Richwood Courier LLC
08.2024 - Current
Part Sales Manager
Autozone
09.2022 - 01.2023
General Manager
GPS Hospitality
01.2020 - 07.2024
- Servsafe Certification
High School Diploma -
Ste. Genevieve High School
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