Robert Mustonen
Pharmacist
Winter Garden, FL,FL
Summary
Healthcare Leader in hospital and retail pharmacy. With proven skill of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development and teaching leading to high performing teams.
Overview
31
31
years of professional experience
Work History
District Pharmacy Supervisor
Publix Pharmacy
06.2005 - Current
- Evaluated emerging industry trends and technologies, incorporating innovative solutions into daily operations whenever possible.
- Developed strong relationships with healthcare providers, fostering collaborations for optimal patient care outcomes.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated and trained pharmacy staff members, pharmacy students and residents and health care team members.
- Oversaw and documented controlled substance inventory management.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Promoted a culture of continuous improvement through regular performance evaluations and constructive feedback sessions with team members.
- Established recruitment strategies targeting qualified candidates, resulting in a diverse and highly skilled workforce within the district.
- Oversaw safe medication distribution and dispensing processes.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Balanced budgetary constraints with operational needs by implementing cost-effective strategies for resource allocation across all pharmacies in the district.
- Improved patient satisfaction by implementing efficient pharmacy processes and streamlining medication dispensing procedures.
- Managed inventory levels effectively to minimize waste and optimize profit margins across all pharmacies in the district.
- Collaborated with fellow supervisors to share best practices for improving overall company performance in the region.
- Conducted regular audits of controlled substances inventory as required by law, ensuring strict adherence to established protocols and guidelines.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed policies and procedures for effective pharmacy management.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Enhanced district-wide pharmacy operations by standardizing policies and procedures across all locations.
- Ensured compliance with federal, state, and local laws for safe pharmaceutical practices in each store within the district.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed any customer complaints or concerns promptly, upholding the company''s reputation for providing outstanding customer service experiences consistently throughout the district''s stores.
- Coordinated staff training programs to enhance employee knowledge and skills, resulting in improved customer service experiences.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Submitted reports to senior management to aid in business decision-making and planning.
Director of Pharmacy
Helen Ellis Memorial
07.1993 - 06.2005
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Championed evidence-based practice principles within the pharmacy team, incorporating current research findings into daily operations as appropriate.
- Developed staff training programs to enhance pharmacy team competencies and maintain high-quality service standards.
- Evaluated clinical protocols and pathways involving pharmacotherapy options in collaboration with medical staff members to ensure alignment with best practices.
- Streamlined medication management processes for increased efficiency and reduced medication errors.
- Negotiated contracts with pharmaceutical suppliers, securing favorable pricing terms while maintaining adequate stock levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with interdisciplinary teams to optimize patient care plans, ensuring appropriate medication use and treatment adherence.
- Enhanced patient safety with thorough drug utilization reviews and medication therapy management initiatives.
- Improved patient outcomes by developing and implementing comprehensive pharmacy programs and services.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Clinical Pharmacy Residency - Pharmacy
Flower Memorial Hospital
Sylvania, OH 05.2001 -
Master of Science - Pharmacy Science
University of Toledo
Toledo, OH 05.2001 -
Bachelor of Science - Pharmacy
University of Toledo
Toledo, OH 05.2001 -
Skills
Personnel Management
Risk Mitigation
Clinical Staff Management
Human Resources Management
Pharmacy Education
Patient Safety
Professionalism
Pharmacy services expansion
Formulary management
Employee Training Program
Pharmacy operations management
Community-based Educational Programs
Continuous Improvement
Pharmacy management
Pharmacy Law
Pharmacy policy enforcement
Multidisciplinary team collaboration
Budget Planning
Timeline
District Pharmacy Supervisor
Publix Pharmacy
06.2005 - Current
Clinical Pharmacy Residency - Pharmacy
Flower Memorial Hospital
05.2001 -
Master of Science - Pharmacy Science
University of Toledo
05.2001 -
Bachelor of Science - Pharmacy
University of Toledo
05.2001 -
Director of Pharmacy
Helen Ellis Memorial
07.1993 - 06.2005