Robert Myers
Middle Island,New York
Summary
Pursue work opportunities in a family style setting. I am eager to join a company that offers advancement through diverse work experiences and values performance-based career progression.
Overview
22
22
years of professional experience
Work History
Store Associate
Aldi
01.2025 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Server/Bartender
Applebee's
01.2003 - 01.2024
- 20+ years of Customer Service/Hospitality
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Take charge approach driving strong customer sales and relationships
- Key employee for 3 years, trained to perform all leadership tasks as Manager on Duty
- Including managing staff and scheduling
- Resolved any customer related concerns
Loan Officer
Saxon Home Mortgage
01.2008 - 06.2008
- Company Overview: before they were bought out by JP Morgan
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Education
Suffolk County Community College - Liberal Arts
Suffolk County Community College
Selden, NY01.2010
High School Diploma -
Ward Melville High School
Setauket, NY01.2002
Skills
- 20 years of Customer Service/Hospitality
- Very quick learner
- Active listener
- Take charge approach driving strong customer sales and relationships
- Including managing staff and scheduling
- Resolved any customer related concerns
- Cashier
- Order accuracy and completion
- Able to lift 50 Lbs for stocking and distribution
- Customer service
- Cash handling accuracy
- Basic math skills application
- Returns and exchanges handling
- Patience and empathy demonstration
- Payment processing
- Stock replenishment efficiency
- Retail transactions processing
- Product knowledge expertise
- Upselling and cross selling
- POS systems
- Positive customer engagement
- Cash handling
- Attention to detail
- Strong communication and interpersonal skills
- Ability to lift 40 pounds
Accomplishments
Throughout my career, I have consistently demonstrated a take charge attitude and a commitment to excellence. I am a quick learner, an active listener, and I pay attention to detail to ensure accurate and complete order fulfillment. I am confident that my skills and experience would be valuable assets to your company. I am eager to learn and contribute to a team-oriented environment where i can utilize my abilities to their fullest potential. Thank you for your time and consideration. I look forward to the opportunity to discuss my qualifications further.
Timeline
Store Associate
Aldi
01.2025 - Current
Loan Officer
Saxon Home Mortgage
01.2008 - 06.2008
Server/Bartender
Applebee's
01.2003 - 01.2024
Suffolk County Community College - Liberal Arts
Suffolk County Community College
High School Diploma -
Ward Melville High School
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