Classic Car restoration Pre 1967 VW 1964 to 1972 Mustangs
Robert Nafus
IT Operations Manager
Decatur,Texas
Summary
Dynamic leader with a proven track record at VMware Inc, adept in operations management and fostering customer relationships. Excelled in enhancing product quality and operational efficiency, achieving significant process improvements. Skilled in strategic planning and problem-solving, successfully mentored teams towards achieving over 30% efficiency gains.
Overview
21
21
years of professional experience
Work History
Senior Engineering Operations Manager
VMware Inc
Dallas, TX
01.2016 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Senior Cloud Architect
VMware Inc
Palo Alto, California
06.2011 - 01.2016
- Identified and remediated single points of failure and security risks.
- Provided technical guidance for team members, fostering a culture of knowledge sharing and continuous improvement.
- Designed and developed scalable cloud solutions for enhanced performance and cost optimization.
- Improved overall cloud architecture efficiency by implementing cutting-edge technologies and best practices.
- Optimized cloud infrastructure using data-driven analysis, resulting in significant cost savings.
- Contributed to business growth by designing and building highly available and fault-tolerant systems.
- Researched and understood emerging technologies and end-user needs.
- Developed specifications, drawings and engineering artifacts and reports.
- Successfully migrated legacy systems to modern cloud platforms, minimizing downtime during transitions.
- Conducted thorough risk assessments before major system upgrades or migrations, mitigating potential negative impacts.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Collaborated with cross-functional teams to ensure seamless integration of cloud services into existing systems.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Proactively identified areas for process improvement within the organization''s IT infrastructure management approach.
Senior QA Manager
VMWare Inc
Palo Alto, California
11.2005 - 06.2011
- Implemented continuous process improvement initiatives to streamline QA operations and maximize efficiency.
- Introduced automation tools to optimize testing efforts and reduce manual workload on the team members.
- Fostered a collaborative environment within the team by promoting open communication channels and facilitating knowledge sharing sessions among peers.
- Improved software quality by implementing rigorous testing processes and techniques.
- Managed end-to-end testing efforts for multiple projects, ensuring successful release of robust applications.
- Established a strong QA team by recruiting, training, and mentoring skilled professionals.
- Mentored junior team members on various aspects of quality assurance principles, methodologies, tools and technologies while driving their professional growth within the organization.
- Evaluated emerging trends in QA methodologies and implemented industry best practices to maintain cutting-edge expertise within the team.
- Collaborated with cross-functional teams to drive effective communication and seamless project execution.
- Developed comprehensive test plans and strategies to address functional, performance, security, and usability aspects of software products.
- Championed a culture of excellence among team members by setting high expectations for quality assurance standards.
- Established a centralized repository of test artifacts, enabling easy access and reusability for future projects thus reducing the time and effort involved in creating new test assets.
- Maintained strict compliance with regulatory requirements by implementing appropriate controls within the QA framework.
- Reduced production defects with thorough review of product requirements and proactive identification of potential issues.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality products through efficient QA management.
- Oversaw budgeting, resource allocation, and risk management activities for all QA-related projects in the organization.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Created and maintained quality management systems to align with industry standards.
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Senior QA Engineer
VMware INc
04.2004 - 11.2005
- Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.
- Improved product quality by meticulously designing and executing test plans for software applications.
- Managed offshore QA resources effectively in order to ensure seamless workflow integration within the team.
- Streamlined defect reporting processes to facilitate prompt resolutions and minimize disruption to project timelines.
- Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
- Established key performance indicators for measuring ongoing success of QA initiatives.
- Evaluated new tools and technologies to enhance overall QA effectiveness and accuracy.
- Increased customer satisfaction with timely and effective resolution of reported issues.
- Strengthened collaboration between QA, development, and product management teams through effective communication strategies.
- Enhanced team efficiency by implementing agile methodologies and streamlining QA processes.
- Optimized test automation frameworks to increase the speed and accuracy of testing efforts.
- Led cross-functional teams in the development of comprehensive test strategies, ensuring optimal product performance.
- Conducted security testing to safeguard sensitive information and maintain compliance with industry standards.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Advised developers on problems with databases, performance and other issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Education
Associate of Science - Electrical Engineering
Heald Institute of Technology
Milpitas California 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
MS office
Team leadership
Operations monitoring
Business planning
Management
Strategic planning
Incidents management
Staff training
Customer relationship management
Project management
Employee motivation
Accomplishments
- Reduced defect escapes by 30% through end to end manual and automated test plans.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Animal rescue Assist wife in Animal Rescue of Horses, Donkeys, Goats, Dogs, Cats, Rabbits and Mules
Timeline
Senior Engineering Operations Manager
VMware Inc
01.2016 - Current
Senior Cloud Architect
VMware Inc
06.2011 - 01.2016
Senior QA Manager
VMWare Inc
11.2005 - 06.2011
Senior QA Engineer
VMware INc
04.2004 - 11.2005
Associate of Science - Electrical Engineering
Heald Institute of Technology
05.2001 -